ViaMichelin Support and Feedback

perussell · Frequent Visitor Joined: May 12, 2006 Posts: 292

Stu
Just as an additional proposal for the future; it would be helpful if there was some kind of summary of the routes on the website so that we know what is being downloaded. We can't appear to see what the route is until its on the satnav and then there are numerous marker points; it would be nice to know what these are - these would be particularly helpful for the continental touring routes.

pcorbridge · Occasional Visitor Joined: Apr 29, 2006 Posts: 8

Deepfour · Posted: Tue Dec 04, 2007 10:02 pm Post subject: Feedback updates and other stuff

Hi All

Sorry that I haven't been in touch for a while but to say that we are busy with the Christmas rush would be an understatement.

I just wanted to update everyone on whats going on and how we are stiull working to support you.

I have a meeting on Thursday with Product Management and while I can't promise that all the issues will be cleared up right away, I do have the list from the site (thanks to you all) and will be going through each issue.

Just to let you know the V7.02 update on the web fixes several problems including:

"Slip Road Flaw": Route would take you off some slip roads then back on again.
- Message "Corrupted data" in Content Manager, under Vista
- Dangerous curves indication (left or right) was random
- System would shut down when deleting a stage along route planning
- No route after download of MyViaMichelin via GPRS
- ... and many wording mistakes that were corrected

We will have an update arounf 17th Decenber to V7.03 which will fix the speed camera download issues some people are getiing and other issues - I will post a full list of what this changes when I have it.

I know that some of you have had an issue with creating new folders when you have downloaded V7.02 and would ask anyone who can to email me a screen shot of this error to show to the developers.

I have now got a direct line to one of the chief software developers on the team and any info you give will be directed to him to make any urgent changes which affect the use of the products. Any cosmetic changes you want to recommend will be taken on board and put forward for inclusion in V8 in March but I think we need to sort out errors first.

Thanks to you all for the support,

Regards

Stu
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jonandmarkuk · Posted: Tue Dec 04, 2007 11:09 pm Post subject:

v8 in March.... cool. It's soon after v7 Smile

hope it will be free (being so soon after v7)

Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

Why do i have "CENSORED" all over certain words? is it Feedback? or some other word?

Edit: so the word seedback is censored (s=f)... Why mods?

jonandmarkuk · Posted: Wed Dec 05, 2007 4:28 pm Post subject:

Darren · Posted: Wed Dec 05, 2007 4:58 pm Post subject:

Sorted, my fault, a block on a certain four letter swear word using a wild card was the cause!
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Darren Griffin

kingcrabthethird · Occasional Visitor Joined: Dec 05, 2007 Posts: 3

well this is a great site

Im using a VM x960 new edition , and it works ok for me ( though not the safety camera update -- but thats been covered )

two points with the x960

1) needs more voices -- the default voice sounds like my ex ,and I used to go out in the car to get away from that !!
Razz

2) the software package gives the instruction " please read the terms and condition before opening the product " as the terms etc ,are inside the product and you cant get to them till you open the package -- Catch 22

otherwise , its good , cheap to buy from Maplins , and with free updates ,and a direct line to the manufacturer on here -- 100% bliss

Deepfour · Posted: Fri Dec 07, 2007 12:31 am Post subject:

Hi All

Had a busy day with product management and lots of notes to write up which I will do tomorrow and get posted as soon as possible!!

And can I just say that kingcrabthethird.....awesome name!! Sorry about the wifes voice...have you tried the american english voice? Or maybe learn Polish??

Cheers all

Stu
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Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

Hi Stu,

I can also confirm that patch 7.02 has not fixed the slip road issue, If you plot a route from Swansea to Oxford, when using *fastest* route it takes you off the M4 at junction 22, over the roundabout and back on to the M4. The Michelin recommend route is fine.

Cheers,

Rob

EddyDC · Regular Visitor Joined: Oct 04, 2007 Posts: 150

This is the BE version

Take this route

Choose fastest (Snelste)

You'll see that it'll do it twice (yes 2x):
Step 11 : around km 18
Step 13: around km 67

These are completely useless and even dangerous in this example (and a bit illegal too).

Btw reported this to support under Ref2346379

Deepfour · Posted: Wed Dec 12, 2007 11:41 am Post subject:

Guys

We are working through any issues.

There will be a Version 7.03 Which will fix a lot of the issues raised and will be online by the end of this week.
I have read through the threads for other manufacturers and they have issue too but the difference here is that we are listening and making changes and improvements.

I will try to get a full list of proposed changes on version &.03 later today

Cheers

Stu
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EddyDC · Regular Visitor Joined: Oct 04, 2007 Posts: 150

That's good news. Looking forward to it.

Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

Deepfour · Posted: Wed Dec 12, 2007 3:31 pm Post subject:

Yep the errors with other languages are being addressed, we have different sites in different languages throughout Europe and occasionally someone forgets and puts the wrong link!!

Cheers

Stu
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