Map of Western Europe v7.10

united002 · Occasional Visitor Joined: Nov 18, 2006 Posts: 23

hiya i first downloaded it and it finished at 0100 and it failed then set it going again and it failed this morning now having a 3rd go!!! fingers crossed i do have a zipped activation file thats downloaded but it contains zero bites so maybe thats the problem. if it fails again is it worth phoning tomtom or am i going to waste my time there?

cheers again euan

Anita · Posted: Tue Nov 13, 2007 1:31 pm Post subject:

crowvalley · Occasional Visitor Joined: May 04, 2007 Posts: 11

For anyone awaiting a reply from TomTom to an email - don't hold your breath. I emailed their 'pre sales enquiry' team at the begining of last week with questions regarding the latest maps and what was the likely cost of future mapshare participation and I certainly haven't had a reply yet. This is also not the first email that has been ignored.

lyghthouse · Occasional Visitor Joined: Aug 23, 2006 Posts: 3

Can the V7 map work on the TTGO300?

Andy_P · Posted: Tue Nov 13, 2007 5:30 pm Post subject:

AFAIK not until v7 software is released for the 300.

unwanted · Occasional Visitor Joined: Jan 31, 2006 Posts: 34

Please note:

* In order to successfully download a new map, please ensure that you accept the free upgrade to TomTom HOME 2.1 and update the software on your device when prompted.

I take it from that message (or warning) on TomTom's site I'm completly stuffed for installing the new maps... as I'm on AppleMac OSX and there dosnt appear to be HOME 2 for Mac... Surprised

glad I havnt wasted any money in buying the maps then... THAT WAS LUCKY!!! Evil or Very Mad

BEWARE!!! appears to be no HOME 2 for MacOS unless someone can tell me any different... Shocked

ikhlaq786 · Occasional Visitor Joined: Feb 28, 2006 Posts: 36

Hi. Sorry to come in so late to this conversation as I have had problems downloading the latest map using Home. I paid my £40 and each time I tried to download it would say that the download would take 7 hours. When it got to 90% the download would crash. TomTom CS kept telling me it was my PC's fault as it was slow and I disable my antivirus and firewalls to download.
After quite a bit of tooing and throughing I finally got quite abrupt and rude I am afraid to say and demanded my money back. My PC' has broadband and there was no way on Gods earth that I would disable my antivirus or firewall.
Unfortunately I was very, very disappointed by their customer service and would not recommend it to anybody.
Mad

lola · Lifetime Member Joined: Aug 31, 2006 Posts: 146

The download certainly isnt fast - about 4 hours on a 1Mb connection but it did complete 1st time.

Dont disable your firewall - your PC security isnt worth a map upgrade.

MikeGordon · Lifetime Member Joined: Mar 07, 2006 Posts: 142

I have just wasted lots of time trying to install the latest paid-for GB and NI map. Comes down OK but will not install. Discovered it has a zero size activate file so suspect their server is stuffed. Another small file installed OK. Lots of room on hard drive. Any one got around this problem or is it yet another call to the help line?

Mike

kobudera · Posted: Sat Nov 24, 2007 12:49 pm Post subject:

Similar story here, I have been trying to update my 720s map to the latest v7.10 since I got it under a month ago.
My support email has got to about the same length as the Dead Sea Scrolls!
After a lot of sending of different bits of requested information (scanned proof of purchase, product code, serial number etc etc I found that the map had been added to my account as if I had purchased it, but having tried to download it four times, including after midnight and early morning, I get the "Internal Server Error" each time.

Maybe I should just email the Dead Sea Scrolls to them as a protest Wink

Anyway, I'll see what they say to this latest development, and report back

Kev

jsmall · Occasional Visitor Joined: Nov 25, 2007 Posts: 1

I emailed customer services on Saturday afternoon about this problem, glad it is just not me.

They sent me the following reply email, which as the activation file is 0kb I have to wait until tomorrow morning when their phone lines open up to get this sorted out

Dear ,

Thank you for contacting TomTom Customer Support.

We are sorry to hear you are experiencing problems when installing your map.

TomTom strives to always offer high quality products and aims at providing solutions to satisfy our customers.

Therefore we would like to offer you an alternative solution to install your map.

Please follow the next steps to install your map:

1. Open TomTom HOME

2. Go To ‘Preferences’, ‘File preferences' Here you will see the link to the HOME downloads folder where all your downloads are stored.

3. Copy the link next to ‘Downloads’ (select the link, right-click and select ‘copy’)

4. Open a new internet browser window

5. Paste the link in the Address bar (click in the Address bar, right-click and select ‘paste’). Then click ‘Enter’. This will open the HOME download folder.

6. Select ‘View’, ‘details’ to see the file extensions. Search for the .zip folder associated with your map.

7. Create a new empty folder on your desktop: right click on your desktop and select ‘New’, ‘Folder’. A new,empty folder is created on your desktop.

8. Right click the new folder and select ‘rename’ from the menu.

9. Name this folder the same as the .zip file (without the .zip extension).

10. Open this file with the default ZIP program installed on your pc, for example WinZip or WinRar, by double-clicking on the file.

11. Select all files and Extract all files from the .cab file to the new folder on your desktop.

12. Then go back to the original location of the zip folder and you will see a .cab file (If this file is 1kb) then double click on the cabinet and you will see one file. Copy that file to the new folder on your desktop that you created. If the .cab file is 0kb please advise us as we will have to create a new activation file for you.

13. Copy the folder to your SD-card/Hard drive. (Right-click the folder and select ‘copy’, then go to ‘My Computer’ where you will find the TomTom as an external removable drive. Double-click the drive to see the content and right-click on an empty spot in its folder and select ‘paste’.)

14. Now the update is installed on your device.

With Best Regards

TomTom Customer Support Team

Waynester · Occasional Visitor Joined: Sep 27, 2005 Posts: 4

Hi Everyone

im going to spend £40 for the new 7.10 maps for my TOM TOM Version 2 Sat Nav, im going to download MAP OF WESTERN EUROPE 7.10, does this map include what is also on the Seperate maps called GREAT BRITAIN AND REPUBLIC OF IRELAND? is it exactly the same in every way?
i need Great Britain and ireland ideally, but would rather spend the £40 and have the western europe maps included aswell

thoughts?

Oldboy · Posted: Tue Nov 27, 2007 9:43 pm Post subject:

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