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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Tue Aug 21, 2007 8:01 pm Post subject: TomTom Website is Down! |
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Have TomTom given up....turned the lights off......and left the country.
TomTom website seems to be down....just like their latest products! |
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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Tue Aug 21, 2007 8:13 pm Post subject: |
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Back in service now!
Thought they had decided to pull the plug due to all the support problems. |
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DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14893 Location: Keynsham
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Posted: Tue Aug 21, 2007 9:29 pm Post subject: |
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But they still haven't got the 520/720 as a model to choose in the Support section. What are you talking about - "support problems"?? _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Tue Aug 21, 2007 9:44 pm Post subject: |
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DennisN wrote: | What are you talking about - "support problems"?? |
There is a note written in Blood red advising customers not to phone them due to huge numbers of emails they have been receiving. |
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DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14893 Location: Keynsham
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Posted: Tue Aug 21, 2007 10:07 pm Post subject: |
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Apologies - my sarcastic streak took over temporarily.
Call me old and stupid (many of which I am), but wouldn't it be nice if they actually had a 520/720 support question area (as for other models), with maybe the first one being about the XULRunner.exe matter. Perhaps only saying they are aware of it and are investigating it. But saying something to give us all hope that they are investigating it. Or would that be acknowledging liability, rather than (eventually) issuing "improvement" patches. _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Tue Aug 21, 2007 10:18 pm Post subject: |
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Hi DennisN, I did guess cautiously you were being sarcastic.
The TomTom website is still not fully operational after the earlier 'crash', much like their products.
When I select my Traffic account, there is an error on the page....
Error: unable to process request (Failed to execute).
Please try again or contact Customer Support. |
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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Wed Aug 22, 2007 5:26 pm Post subject: |
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Support Site is Down. Wednesday 22/08/2007 17:37
The Support Section is currently unavailable due to maintenance. Our apologies for the inconvenience. Please try again later.
During this maintenance time, TomTom Customer Support will not be able to answer queries about your order status or online purchases. |
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DennisN Tired Old Man
Joined: Feb 27, 2006 Posts: 14893 Location: Keynsham
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Posted: Wed Aug 22, 2007 5:41 pm Post subject: |
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Not just Support site, the entire website is down "for maintenance". Crying in their beer I shouldn't wonder. _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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wigfield Regular Visitor
Joined: Jun 10, 2006 Posts: 228 Location: Devon
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Posted: Fri Aug 24, 2007 4:36 pm Post subject: |
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i got my new sd card i was happy about that untill i just reliazed i couldn't download the maps i want,because its still down |
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pcdoc69 Occasional Visitor
Joined: Apr 29, 2005 Posts: 6
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Posted: Sat Aug 25, 2007 12:54 am Post subject: |
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Hi All
Yes, I want to activate my free month traffic and can't so I emailed them a question from the website and low and behold I got the answer that the site should be back up tomorrow (Sat) from the time I sent the question to it being answered was 1 min according to the time stamp.
I hope I can activate tomorrow..Oooerr!! today now eh as we are going away for the weekend and I need to play with me new toy hee hee! |
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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Sat Aug 25, 2007 1:40 am Post subject: |
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Don't hold your breath.
TomTom don't work saturdays, so of course they will tell you it's going to work saturday, as they will be tucked up in bed or down the coffee shop! |
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el10t Occasional Visitor
Joined: Jul 16, 2006 Posts: 9
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Posted: Sat Aug 25, 2007 6:50 am Post subject: |
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It's a pain. It's been down ever since I bought myTT720 on Wednesday evening. Useless. |
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wigfield Regular Visitor
Joined: Jun 10, 2006 Posts: 228 Location: Devon
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Posted: Sat Aug 25, 2007 6:54 am Post subject: |
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im going out for the day i would love to have the new maps,but i doubt its going to happen |
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brianking5 Occasional Visitor
Joined: Jun 01, 2007 Posts: 1
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Posted: Sat Aug 25, 2007 9:02 am Post subject: Website Maintenance |
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Is Tomtom Traffic still working for other customers during the "maintenance"?
I started my free trial of traffic, but on Thursday it stopped working. I don't know if the problem is with my trial or a general traffic failiure. How unreliable is the traffic service? |
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technik Lifetime Member
Joined: Mar 18, 2004 Posts: 789 Location: Midlands UK
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Posted: Sat Aug 25, 2007 10:28 am Post subject: |
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TomTom Traffic is working for me on my 720.
It's just the website that is down. |
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