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TomTom 720 and Traffic free trial

 
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PeteT
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Joined: Feb 16, 2004
Posts: 32
Location: Leeds, UK

PostPosted: Wed Aug 08, 2007 4:56 pm    Post subject: TomTom 720 and Traffic free trial Reply with quote

Has anyone managed to get the 1 month traffic free trial with the new TomTom 720?


Pete
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hoseman
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Joined: Jun 27, 2005
Posts: 26
Location: Birmingham

PostPosted: Wed Aug 08, 2007 9:24 pm    Post subject: 720 Speed Cameras free trial Reply with quote

My 720 came with Speed Cameras free trial already installed and working.
Have you a problem?
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PeteT
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Joined: Feb 16, 2004
Posts: 32
Location: Leeds, UK

PostPosted: Wed Aug 08, 2007 9:28 pm    Post subject: Re: 720 Speed Cameras free trial Reply with quote

hoseman wrote:
My 720 came with Speed Cameras free trial already installed and working.
Have you a problem?


I have the speed camera but it is the traffic trial i would like.
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bogsnottle
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Joined: Aug 07, 2007
Posts: 3

PostPosted: Thu Aug 09, 2007 7:29 pm    Post subject: Reply with quote

I have the same problem, tried activating it following the instructions on the TT web site but all I get is the "You need a subscription for this TomTom PLUS service" message
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hoseman
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Joined: Jun 27, 2005
Posts: 26
Location: Birmingham

PostPosted: Thu Aug 09, 2007 8:27 pm    Post subject: Traffic free trial Reply with quote

Hi are you clicking on the right on? In TT Plus its not the one on the left side where it say activate promotion its on the right hand side where it says activate free trial you have to login yourself in. I copied the right side of TT plus below. Hope this helps

MyTomTom
Device: TomTom GO 720 with standard GO 720 software
Select my device

My PLUS services
TrafficNo Traffic
Buy Traffic

MapsNo maps
Buy Maps

POINo POIs
Buy POI

VoicesNo Voices
Buy Voices

TrialsActivate your trial

My Support

My products

Log out
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PeteT
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Joined: Feb 16, 2004
Posts: 32
Location: Leeds, UK

PostPosted: Thu Aug 09, 2007 10:20 pm    Post subject: Reply with quote

Ok today i have had some success, it connected and got traffic data, but it has stopped again.

All i did to get it working was to select Traffic and it connected and download the traffic.

I emailed TomTom 2 days ago, they have just replied. They have said that they are having problems with their plus server and hope to have it working by Friday-Saturday.

Pete
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forky
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Joined: Sep 18, 2005
Posts: 277
Location: Helston

PostPosted: Fri Aug 10, 2007 8:08 am    Post subject: Reply with quote

bogsnottle wrote:
I have the same problem, tried activating it following the instructions on the TT web site but all I get is the "You need a subscription for this TomTom PLUS service" message


Iam getting the same message as you so will leave it a while and try again. I am led to believe that tt are updating their website Exclamation
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andy-c1
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Joined: Feb 05, 2005
Posts: 1039
Location: East Sussex

PostPosted: Sat Aug 11, 2007 8:34 am    Post subject: Reply with quote

yeah mine just keeps on telling me it's invalid or to lod to be used ..... i've only had it a day
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RobUK
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Joined: Feb 11, 2004
Posts: 13

PostPosted: Wed Aug 15, 2007 9:24 am    Post subject: Reply with quote

I have also been unable to activate my free Traffic Trial.

When I bought the 720, I didn't know I was entitled to one; if truth be told, I'm still not sure if I am or not, but when I'm logged in to the TomTom Plus website, there is definitely a link to 'Activate Free Trial.

I have followed the steps described and also get a red screen with a messaging saying that I need a Subscription for the service and confirmation that Traffic is disabled. Boo !

I phoned TomTom (twice) and have received 2 different answers:

1. Sorry - we are having some problems; I will send you an e-mail which I would like you to reply to with the promotional codes received with the product (my promotional code relates only to Safety Cameras, Map Share and something else - but not Traffic, as far as I can see). She also asked me to e-mail proof of purchase and said she'd get it sorted "within 2 hours". I thanked her for her help, asked for her name, and instead of relpying, she cut me off ! I didn't receive an e-mail, but sent an e-mail to them anyway .... but haven't heard anything back. Rubbish!

The second answer was:

2. Sorry - you don't get a Traffic Trial with the 720.

And that was that.

So ... if anyone has activated a free trial for a 720, I'd love to know how !

Thanks,

Rob.
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Outlander
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Joined: May 21, 2005
Posts: 145

PostPosted: Wed Aug 15, 2007 12:17 pm    Post subject: Reply with quote

Just got off the phone with tom tom about this promotional code. OK for those of you like me who don’t RTFM as Dennis would put it Laughing Out Loud, man at tom tom told me it needs to be entered in at www.tomtom.com/latestmap

Also was told that the beta home will be finalised soon, I just laughed and said “Oh really, that will be good then” What I meant to say was don’t think so it’s s—t lots of work to do on it.
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