Tomtom go map updates

hasoodh1 · Occasional Visitor Joined: Jan 06, 2005 Posts: 19

Hi

Can anyone help me!! I have just bought a map update for my tomtom Go original and is ready for download. But the tomtom home software on my computer is saying that the device is not registered to me (which it is!!). I have two tomtom's registered under my name as I have a tomtom one version 2 (my wifes), so the device code most recent is on for that one. Now when I change the device code back to my Go it won't let me as it says that you cannot change it for 6 months. I am not waiting for six months! Who do they think they are... Do they not think that you might have more than one device registered. They haven't thought this one through.

I hope someone can help me

Many thanks
H

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

Can't you just "change device" in TTHome to show your other unit?

hasoodh1 · Occasional Visitor Joined: Jan 06, 2005 Posts: 19

Tried that and it tells me the same thing and asks me to log out or create new user. I cannot change user as I bought the map under my account

Tim Buxton · Posted: Sat Mar 24, 2007 7:56 pm Post subject:

Did you buy this via TomTom Home? If so, it will be 'tied' to the device which was active at the time. TTHome needs each device to be registered under a different email address.
_________________
Tim

Oldboy · Posted: Sat Mar 24, 2007 7:58 pm Post subject:

It's rather long winded (the TT way).

Go to Plus Services Page, http://www.tomtom.com/plus/index.php?Lid=1 and you will have to be logged in first, and Select Change my Device.

Change it back to the GO and when you Login with HOME it should work OK. You don't have to wait 6 months to do this. ;)

Each time you want to Update anything, you will have to switch back and forth. Sad

_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

hasoodh1 · Occasional Visitor Joined: Jan 06, 2005 Posts: 19

I bought the map via the Tom tom website not through TTHome. I logged in and purchased as a normal transaction. Then followed the instructions and installed TThome, plugged in my device then it said device not linked with my account. If I didn't buy the other Tomtom One version two everything would have been fine. If I knew this would happen I would have registered it with another email address. But saying that the TT website says you can add as many devices as you like, so whats the problem! They should make this clear to customers.

I did go in to change device code and it says I cannot do this as I have already registered in Feb 2007 with another device code. I'll have to contact customer services monday get it sorted out. My problem is that they may say I have bought it for the TT one V2, then I will say I didn't and bought it for TT Go original as requested on the website. They should be ok with this?

Thank you

H

Oldboy · Posted: Sat Mar 24, 2007 8:27 pm Post subject:

davewhit · Regular Visitor Joined: Oct 25, 2006 Posts: 82

How did you contact tomtom email support mate cant find anything to email them

dave

Oldboy · Posted: Mon Mar 26, 2007 7:09 am Post subject:

Login to TTs Site and goto to this Page -
http://www.tomtom.com/support/rightnow.php?Page=ask.php&Login=1&ID=5
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

davewhit · Regular Visitor Joined: Oct 25, 2006 Posts: 82

Ok guys just to update you all, tomtom have asked me for proof of purchase in an email and they will change my code back to mine, so they say, will let you know what happens. Have emailed my reciept and details so lets wait and see

dave

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