Still not a member :(

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

Hi there,

Have been trying to become a subscribed member on your site but unfortunately am not sure whether it is in the process or not.

Was ideally wanting to download the camera database before i went on a 800 mile round trip, which has now passed and have paid twice with both debit and credit card last friday.

At first i thought it might just take a few days but then i read on here that credit cards are instant so am not sure if am actually waiting for anything.

Just wondering how long it should normally take or have i done something wrong?

Thank you,

Justin

MaFt · Posted: Thu Jan 11, 2007 12:56 pm Post subject:

Hi Justin,
Your payment is showing as pending at the moment. If it is still not active inthe next day or so I can get someone to have a look into it further.

Thanks

MaFt

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

Thanks MaFt,

Much appreciated. As long as I know its pending now. Thought i might have been waiting for nothing.

Hopefully it should come through in the next day or so.

Thank you

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

Thats 8 days now and still not subscribed.

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

Anyone able to help ?

Thats 10 days today !!

RobBrady · Posted: Mon Jan 15, 2007 3:21 pm Post subject:

Hi Justin,

It's 5 full working days now and PayPal takes 8 working days to clear - we do mention this on the subscription page, but amongst all the other information it can be easy to miss.

That said, if you paid by credit or debit card it should go through immediately. I have checked with PayPal using your email address, but they do not have it on their system. Did you sign up using another address maybe?

Also can you let me know the PayPal transaction ID on your receipt.

Many thanks Justin and thanks for your patience.
_________________
Robert Brady

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

Thanks for your reply rob,

Im just counting the days from when i paid via both my credit and debit card which was friday 5th dec.

I didnt go through pay pal, just paid by card etc... Was i meant to?

Didnt see any info regarding days though, except that cards were instant so tbh im now really confused Laughing Out Loud

.

Is that any help to you? Let me know what i should do to sort it out.

Thanks

Justin

RobBrady · Posted: Mon Jan 15, 2007 8:28 pm Post subject:

Hi Justin,

Many apologies, ignore all the references to PayPal, you're quite right you didn't use PayPal! Embarassed

That said, it looks as if your Nochex payment didn't go through, can you try again please at http://www.pocketgpsworld.com/subscription.php

Any problems, just shout and we'll fast-track you.

Again, sorry for the confusion Smile

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Robert Brady

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

Thanks robs,

Still slightly confused now though.

I tried to pay again via credit card and it wouldnt let me, saying i had a paypal account with the account details and e-mail address and told me to pay through Paypal.

So i tried that and appeares my Paypal account is inactive (probably as ive not used it for ages) so nothing would process through them. Could not remember password so though I would try credit card again and when i clicked on the link, the sales reciept comes up indicating ive paid Laughing Out Loud

So now i have not got a clue as the payment didnt seem to process in the first place.

Im destined not to join this site Laughing Out Loud

RobBrady · Posted: Tue Jan 16, 2007 1:47 pm Post subject:

You should be able to pay if you use the Nochex button.

Nochex has no connection with PayPal and you do not need an account with them.

Failing that, I'm afraid you'll have to pay by good ol' snail mail and cheque.

You shouldn't have a problem with Nochex though... he says hopefully! Smile

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Robert Brady

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

It shows that I have paid again and just gives me reciept details, order number etc... so i have paid again, but still not working.

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

My subscription just activated... yay!!

Although happen only seconds after i paid again under a 2nd e-mail address Laughing Out Loud

As long as it working now :D

RobBrady · Posted: Tue Jan 16, 2007 2:26 pm Post subject:

Hi Justin,

According to our records only one payment went through. So all OK now.

Thanks for your patience!
_________________
Robert Brady

Justin182 · Occasional Visitor Joined: Jan 05, 2007 Posts: 9

Thanks Rob,

Downloaded all the camera database and works perfectly.

Thanks for your help.

Justin

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