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Ashg Occasional Visitor
Joined: Nov 06, 2006 Posts: 3
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Posted: Sun Nov 19, 2006 11:27 pm Post subject: Paid for Subscription on the 6/11/06 Still dont work!!! |
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as the title really. i paid for the subscription on the 6th and its still not activated!! paid via paypal has anyone else had this problem?? |
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Anita Pocket GPS Moderator
Joined: Mar 15, 2006 Posts: 3219 Location: Windlesham, Surrey
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Posted: Sun Nov 19, 2006 11:49 pm Post subject: |
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Hopefully this extract from the 'Membership Sign-up Problems' sticky HERE will explain it.
Q. I've paid using PayPal. Why am I not a Member yet?
A. When you make a payment through PayPal that is funded by Instant Bank Transfer (the vast majority of transactions) we receive your payment and you become a Member immediately.
If you are an existing PayPal customer and do not elect to pay by credit card you therefore elect to pay by a transfer from an existing PayPal account - this transfer takes the form of a virtual cheque, called an eCheque.
All those that are able to use a credit card get instant access.
The rule of thumb is, if you have used PayPal and haven't paid by credit card then you have paid by eCheque.
If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system. As soon as payment clears (usually up to 8 working days, but sometimes longer - we have had reports of up to 14 days clearance) you will receive your membership details automatically.
We do mention it on the payment page, but in amongst all the other information, understandably, it can be missed.
Your 1st email subject line from PayPal will read 'Receipt for Your Payment to PocketGPSWorld.com Ltd' whereas the 2nd email will read 'eCheque Payment Complete'. _________________ Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21 |
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Ashg Occasional Visitor
Joined: Nov 06, 2006 Posts: 3
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Posted: Mon Nov 20, 2006 12:05 am Post subject: Payment |
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Payment was complete on the 6th acording to paypal and my bank acount has been debited the money so what is going on. |
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RobBrady Frequent Visitor
Joined: Jul 21, 2004 Posts: 2718 Location: Chelmsford, UK
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Posted: Mon Nov 20, 2006 12:59 am Post subject: |
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Hi Ashg,
Not really sure what happened here. PayPal eventually accepted your payment after 5 attempts from you to pay, but we never got the final notification from them. I suspect a time-out on the server.
You should be able to log in to the Member area now. I have extended your membership for an extra month to say sorry for the inconvenience. _________________ Robert Brady |
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Ashg Occasional Visitor
Joined: Nov 06, 2006 Posts: 3
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Posted: Mon Nov 20, 2006 2:45 am Post subject: |
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thanks for getting it sorted so quickly extra month much apprieciated :D |
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RobBrady Frequent Visitor
Joined: Jul 21, 2004 Posts: 2718 Location: Chelmsford, UK
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Posted: Mon Nov 20, 2006 3:01 am Post subject: |
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No problem Ashg.
Also, many thanks Anita, 99.999% of the time you would've been right! _________________ Robert Brady |
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Anita Pocket GPS Moderator
Joined: Mar 15, 2006 Posts: 3219 Location: Windlesham, Surrey
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Posted: Mon Nov 20, 2006 3:17 am Post subject: |
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robbrady wrote: | No problem Ashg.
Also, many thanks Anita, 99.999% of the time you would've been right! |
Typical for me to jump in on the 0.001% exception!! _________________ Anita
TomTom VIA 135 - App 12.075
UK map 1130.12368
Samsung Galaxy S21 |
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