Tom Tom Rider - increasing problem! - design issue ??

keenster · Posted: Tue Oct 31, 2006 3:03 pm Post subject:

haha that video isnt too good for tomtom is it!
i was thinking about a rider but after the whole tomtom lack of support and what you guys are saying i think ill carry a map!

Tim Buxton · Posted: Tue Oct 31, 2006 7:54 pm Post subject:

I have to wonder how that was set up. As previously mentioned, 4000 (+, now) miles and my RIDER has never made an escape attempt.
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Tim

Eldar · Posted: Tue Oct 31, 2006 8:17 pm Post subject:

Eldar · Posted: Tue Oct 31, 2006 8:24 pm Post subject:

I just want everyone to know that if I never post in these forums again, it was Buxton who'd done it.

nharrisn · Occasional Visitor Joined: Jul 21, 2006 Posts: 13

Solobay · Occasional Visitor Joined: Oct 24, 2006 Posts: 57

Nice bit of arrogance there - seems to be the trademark of their service department. We've sold loads, not our problem if some are faulty. If there are not that many faulty then why does it take so long to get them fixed and why are they running short on spares?

In any service orientated company one unit or one million units being faulty should make no difference!.. customer all should be treated with a bit of respect and courtesy and not comments like "you'll just have to wait", never mind not replying to emails

Solobay · Occasional Visitor Joined: Oct 24, 2006 Posts: 57

Update for you here - brand shiny new Rider delivered but they've forgot to include the mount!!! apparently that will take another 5-10 days

PS no design change!

Courierman · Posted: Thu Nov 09, 2006 7:55 pm Post subject:

Solobay · Occasional Visitor Joined: Oct 24, 2006 Posts: 57

Two months without a working unit and last two questions submitted via website have dissappeared - nice to see service maintains its high standard

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