Postcode errors with Copilot 6

[Viper]

Since receiving Copilot 6 I have noticed a few Postcode errors apart from my own postcode missing from it's database I noticed only yesterday that a postcode was situated a mile away from where it should be.

I feel this is very disappointing as I don't think I can trust just using the postcode feature only when navigating anywhere.

As it is not cheap to upgrade to copilot 6 especially as I have upgraded to the European maps as well, I was wondering whether it is worth getting a refund and using the 30 day money back guarantee and buying Tom Tom. But then I will have to consider buying another SD card to be able to have the same area of mapping I have on my SD card I now have with copilot. Then has Tom Tom's routing or postcode feature got errors in and overall which is the best.

Has anyone else found any errors in copilot 6's database, and I wonder if ALK will release a patch in the future to correct the errors?

I would also appreciate if anyone has any experience with Tom Tom 5 what they like or dislike about the software compared to copilot, and have they found any errors in Tom Tom's postcode database?

Regards

Steve

[tyro]

Yes, I've noticed inaccuracies in mapping from postcodes; town and city locations seem to work fine but not so for country locations. In my own case, Copilot 6 locates me in a village about 8 miles away to the NW. My postcode is HR4 8AT (Wellington), but Copilot gives this as Weobley, which coincidentally has a postcode of HR48.
I emailed Support ten days ago and asked for comments, but have not received a reply; I'll post anything I get.
I echo your disappointment-one of the attractiond of upgrading was the advantage of using 7 digit postcodes to navigate by; I hope this will be sorted-I presume that other software works better?

[US_CoPilot_Support]

Viper,

Please email me the PostCodes that are inaccurate and I will have the CoPilot data team review this information. You can email me directly at techsupport@alk.com Attn: Robert Raia

Tyro,

Please email me your email address you used to submit your comments to and I will try to locate the email and answer your questions.

Regards,
Robert Raia
Technical Support
CoPilot Division
ALK Technologies, Inc.

[GregW]

Blimey! This is a positive turn - it's great to see ALK support taking an interest in these forums.

Hopefully they will get a chance to look at my ETA bug that I reported a few days ago too.

Robert - thanks for publicly turning up here.

[Robin2]

I have noticed that it is essential to type the space in the middle of the post code, otherwise you end up in the wrong place.
Robin
_________________
TomTom One v3 Europe, Navcore 7.903, Western Europe 835.2420
TomTom Go 720 Europe, Navcore 8.351, Western Europe 855.2884
Satmap Active 10
Plus a lot of other PDA GPS kit, seldom used

[PhilB]

My postcode is the same puts me about 5 miles from my actual address. I emailed a bug report in a couple of weeks back giving lat & long of the real address. It is ok in Autoroute which also uses Navteq maps so it must be CPL thats wrong. I'll take advantage of the post from support.

Phil

[tyro]

Further to my posting above, and the subsequent reply from Robert Raia from US support, I've now had a reply from European support:

'We have looked into your enquiry and can confirm that this a mapping issue.

We thank you for your information and will forward this to our mapping department who will look into this.

In future should you come across any postcodes that do not match up to their location, please do not hesitate to forward this on to us.'


I hope this is not a 'pass the parcel' exercise and that something will come out of it.

[PONDEROUS]

Tyro wrote:

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!