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Maxi
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Joined: Jan 06, 2005
Posts: 147
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 Posted: Thu Sep 08, 2005 1:33 pm Post subject: |
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| craigdrbys wrote: | | we do not believe the person was one of our customers. |
Craig
He certainly hasn't added a great deal to the content of this site. At the last count only 3 posts in total and all having a go at you. Could it be someone has something against you. If I was a conspiracy theorist I'd suggest it could be another retailer jealous at the good comments you get....but I'm not, so I wont 
Hope you had a lovely holiday! |
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Trigger
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Joined: Feb 01, 2005
Posts: 74
Location: Wolverhampton
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| Posted: Thu Sep 08, 2005 8:29 pm Post subject: GPS For Less |
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Since find them I have always brought from them. I find them a pleasure to deal with and all ways helpful. It about time people got a life we all have to have a holiday toi recharge our batteries.
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JohnLittleton |
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peterc10
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Joined: Aug 21, 2005
Posts: 1761
Location: Kent, England
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| Posted: Fri Sep 09, 2005 12:30 am Post subject: |
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| Maxi wrote: | | craigdrbys wrote: | | we do not believe the person was one of our customers. |
Craig
He certainly hasn't added a great deal to the content of this site. At the last count only 3 posts in total and all having a go at you. Could it be someone has something against you. If I was a conspiracy theorist I'd suggest it could be another retailer jealous at the good comments you get....but I'm not, so I wont
Hope you had a lovely holiday! |
It certainly looks suspicious doesn't it. Axes and grinding comes immediately to mind. I have nver had any dealings with GPSforless so can't comment on their service but I agree with the moderator in a previous post that it "was clearly defamatory and without any factual basis" |
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squuiid
Occasional Visitor
Joined: Sep 09, 2005
Posts: 1
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| Posted: Fri Sep 09, 2005 2:30 pm Post subject: |
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Guys, I bought a Holux GPS 213 from gpsforless and couldn't get it working as Holux had provided the wrong adapter for my XDA2. I spoke to Craig there and he really went above and beyond to get it resolved. The BEST customer service I have ever encountered, very pleased. Will defo buy from them again.
Just my two cents... |
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craigdrbys
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Joined: Jan 31, 2005
Posts: 69
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| Posted: Fri Sep 09, 2005 5:15 pm Post subject: |
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Hi squuiid
Thankyou for the time you have taken to post this message on the forum. Hope all goes well with the new holux gr-213 receiver. I never had doubt that we would not solve the problem.
Regards
Craig & Tracy  |
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tomo1340
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Joined: Jul 17, 2005
Posts: 209
Location: Bentham
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| Posted: Sat Sep 10, 2005 2:13 am Post subject: |
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| Darren wrote: | | peterc10 wrote: | I notice the heading for this post has been changed - the word "Liars" has been removed.
Was that done by the moderator or is that as close as we are going to get to an apology?? |
I edited the post title as it was clearly defamatory and without any factual basis. I don't normally step in but this was clearly a one sided diatribe with no basis in fact, the thread clearly shows this and so I have edited the unnecessarily offensive title. |
While I disapprove of censorship, I disapprove considerably more of unfounded, defamatory snipes and I am in more than happy to see this post modified. Actually until the backlash on the original poster I was going to call for the thread to be deleted, now I consider the thread, when read in its entirety very good PR for GPSforLess and a credit to the people of this forum as a whole, it seems like through positive support and considered posting a wrong has been righted. Well done Darren for stepping in.
The irony is: The original poster labeled GPSforLess liars, clearly wanting to damage the reputation of GPSforless, only to be proved a liar of ‘bums on fire’ proportions.
PS, please don’t censor me Mr. Moderator, I believe I have argued a good case that the original poster has lied like a cheap NAAFI watch in order to cause fiscal damage to GPSforLess.
I would still like to see a full retraction and apology to GPSforLess but am inclined to agree that it is unlikely. It is good to see customers sticking up for a good business too. GPSforLess aren’t infallible, no one is, we all make mistakes (mine is usually bothering to get out of bed in the morning) but as is frequently quoted on this forum, it is how you rectify mistakes, and fix problems. Not to mention how well you deal with your customers in a before, during and after sales environment. Personally, everything I have bought from GPSforLess has been right, first time, every time, however, I know should anything go wrong with a purchase in the future, no matter who is at fault, GPSforLess treat it as their problem. This means they will do their utmost to solve your problems. The feedback on this thread is evidence enough.
Keep up the good work.
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o2 XDA Stellar
TTN6
MOWE |
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craigdrbys
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Joined: Jan 31, 2005
Posts: 69
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| Posted: Sat Sep 10, 2005 9:28 am Post subject: |
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Hi tomo1340
Thank you for your support.
regards Tracy & Craig
www.gpsforless.co.uk [/quote] |
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peterweg
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Joined: Mar 06, 2005
Posts: 68
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| Posted: Wed Oct 05, 2005 12:43 pm Post subject: |
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| It is not wrong or unusual for companies to completly shut down. One Of my customers, General Motors, shuts down for several weeks every year. If a company with 400,000 employees can do it - why not anybody else. |
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soweezy
Pocket GPS Verifier
Joined: Jan 31, 2005
Posts: 324
Location: UK
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| Posted: Thu Oct 06, 2005 1:25 pm Post subject: |
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to craig or tracy...
why does your website state "5 plus in stock" for some items yet the Buy button is disabled ?
easydevices is similar, their site said "in stock" for an item I ordered only to receive an email saying it was not available, yet their site STILL said/says "in stock"
a real pain in the ass when you're the only 2 traders I can find selling the item I want (as listed on the manufacturers web site) 
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Garmin Zumo 390LM |
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craigdrbys
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Joined: Jan 31, 2005
Posts: 69
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| Posted: Thu Oct 06, 2005 1:47 pm Post subject: |
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Hi soweezy
The buy button is only active for products which are in stock. Our IT Developer has updated the message so we can add some text when an item is out of stock e.g Due in 21-10-05. We never let a customer purchase an item which is not available. Please contact us personally if you have any further questions we will be only too happy to help you.
Regards
Craig & Tracy |
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maljay48
Occasional Visitor
Joined: Oct 14, 2005
Posts: 18
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| Posted: Tue Nov 01, 2005 10:52 pm Post subject: |
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I would like to add my support for GPSforless. In spite of all the problems with my Holux GR-213 (I'm now on my third!), the service I've received has been the best I've experienced from any web based supplier (and I've used a lot). The delivery times have been quick as has the response to any e-mails and it has been a pleasure dealing with them. If only they could get Holux to sort out their dodgy GR-213, then everything would be great!!!
More power to Tracy and Craig
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Volvo V60 Sat Nav (Garmin?)
Co-Pilot 9.5 on OnePlus1 and Nexus 7
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Gmonkey
Frequent Visitor
Joined: Oct 17, 2005
Posts: 390
Location: Washington DC
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| Posted: Tue Nov 01, 2005 11:14 pm Post subject: |
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| craigdrbys wrote: | Hi soweezy
The buy button is only active for products which are in stock. Our IT Developer has updated the message so we can add some text when an item is out of stock e.g Due in 21-10-05. We never let a customer purchase an item which is not available. Please contact us personally if you have any further questions we will be only too happy to help you.
Regards
Craig & Tracy |
I was wondering that too. Thanks for clearing it up... |
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Terminator
Occasional Visitor
Joined: Mar 25, 2004
Posts: 20
Location: Derby, England
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| Posted: Thu Nov 03, 2005 12:41 am Post subject: |
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Another big thumbs up for Craig and GPS For Less. I ordered something which arrived next day and found I'd ordered the wrong thing  Craig swapped it for me without question 8) so I'll certainly be buying my GPS stuff from them in the future.
Thanks Craig - keep the great work !! |
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craigdrbys
Regular Visitor
Joined: Jan 31, 2005
Posts: 69
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| Posted: Thu Nov 03, 2005 12:50 am Post subject: |
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Hi Terminator
Thankyou for taking the time and effort in writing a review for our company. GPS is a minefield, all companies should be prepared for a few returns for exchange or refund.
Regards
Craig & Tracy |
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Terminator
Occasional Visitor
Joined: Mar 25, 2004
Posts: 20
Location: Derby, England
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| Posted: Thu Nov 03, 2005 12:58 am Post subject: |
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No probs Criag :D
It's nice to have a positive customer service experience for once, in this day and age it's unfortunatley a very rare event  people are quick to complain but rarely compliement good service. |
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