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L_Morgan Occasional Visitor
Joined: Jul 27, 2005 Posts: 21
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Posted: Sat Jul 30, 2005 1:39 am Post subject: TomTom: Trading Standards Petition |
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I have many issues with the TT5 roll out, and after spending way too much time browsing forums to attempt to fix bugs it is apparent that I am in good company.
Put simply, it is of my opinion that TT5 has not been adequately tested and so many bugs render the software 'not fit for purpose' and with TT customer support being so poor alot of unhappy customers feel 'ripped-off'.
I intend, if the support is with me, to raise a petition of concern over a time frame of a one month period. Like minded TT 'customers' will be able to, via a web page hosted by myself, provide an outline brief of dissatisfaction with TT. This petition shall be passed to Trading Standards and the consumer magazine, Which.
The purpose of this post is to gauge the consumer satisfaction to see whether this action is justified. If the responses are warrant the petition the URL will be quickly posted to start the process. _________________ XDA Exec
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Radio version 1.09.00
Protocol version: 42.42.P8
ExtROM version: 1.30.162 WWE |
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MrT Frequent Visitor
Joined: Nov 14, 2003 Posts: 2143 Location: Surrounded by A1, M1 & M25
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Posted: Sat Jul 30, 2005 7:40 am Post subject: |
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You stand no chance of getting anywhere with this. If you bought from a retailer your contract is with them not with TomTom, so trading standards could only help you there if your retailer refused to take it back.
If you bought from TomTom direct they are in another country and outside the juristiction of trading standards. |
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realistic Regular Visitor
Joined: Apr 05, 2005 Posts: 89 Location: Wales
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Posted: Sat Jul 30, 2005 1:34 pm Post subject: |
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Mine works.
As a driving aid it gets me from A to B offering useful information on the way.
If I had spent thousands of pounds on a state of the art navigation that was calibrated and certificated then I would expect total reliance. I didn't, total spend including upgrade about £200.
Mike |
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Skids Regular Visitor
Joined: Oct 08, 2004 Posts: 71
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Posted: Sat Jul 30, 2005 2:43 pm Post subject: |
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I agree with L_Morgan.
This version of TomTom is several steps back from TTN3 and is full of bugs.
Just look at the TomTom faq page, one of the first topics is a workaround for connecting the TomTom BT receiver. You shouldn'y need a workaround for their own receiver!!!!
TomToms lack of support is also a concern.
I hope you do get a lot more responses for this petition even if it doesn't get the desired results it might help to open TomToms blinkered eyes. |
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sandgrounder1 Occasional Visitor
Joined: Jul 30, 2005 Posts: 2
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Posted: Sat Jul 30, 2005 3:22 pm Post subject: |
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Mike It does not matter how much you spend. If you buy a new item from the main supplier then it should work. |
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TazUk Regular Visitor
Joined: Jun 03, 2005 Posts: 130 Location: Kent, UK
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Posted: Sat Jul 30, 2005 3:28 pm Post subject: |
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You have to remember that software is sold differently to most other things, your not buying a product, your buying a license to use a product. The ownership, if you like remains, with the software company, in this case TomTom. Sadly in the computer world people have become used to things not working out of the box and having to wait/install updates and patches to give them the functionality and stability they were expecting from the start. |
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L_Morgan Occasional Visitor
Joined: Jul 27, 2005 Posts: 21
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Posted: Sat Jul 30, 2005 3:28 pm Post subject: Petition |
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The aim of this strategy is not to obtain compensatory reward. Although TomTom is an overseas company trading standards will look at any complaint where the UK consumer is effected.
How do you think Vauxhall will react if TomTom is featured in the Which magazine?
I do not doubt that there are customers that are very happy with TomTom products – I am with TT3.07T. But there are way too many people with issues regarding TT5. Where the product fails on a continual basis it is not fit for its purpose and therefore, without TomTom posting relevant disclaimers like “This Software May Not Work On Your Device”, should not be rolled out unless their failure rates are at an acceptable level.
You only have to look at the bugs/fixes/gripes throughout this and many other forums to no their fail rate is too high.
The lack of support at TomTom is outrageously disgusting – I too am in business and if I treated my clients with the contempt that TomTom demonstrates with theirs I’d be soon out of business.
Sadly its not just the software TomTom where TomTom is failing it’s the whole package. I’m not on a crusade here, but I see that many posts of negativity with common issues we should do something about it . . . _________________ XDA Exec
4GB Transcend (150x) SD
ROM version: 1.30.107 WWE
ROM date: 04/11/06
Radio version 1.09.00
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CJackel492 Regular Visitor
Joined: Mar 15, 2005 Posts: 210
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Posted: Sat Jul 30, 2005 3:43 pm Post subject: |
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My biggest gripe with TT is that I upgraded to TTN5 to get the LATEST maps,
What I got instead was maps that were still well out of date, or new junctions that are wrong (A34/M4 Junction),
And software that was a step backwards in comparison to TTN3,
Carl, _________________ Phones - Nokia 9500 + a few others
Nokia 9500 running TTM5 |
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realistic Regular Visitor
Joined: Apr 05, 2005 Posts: 89 Location: Wales
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Posted: Sat Jul 30, 2005 4:49 pm Post subject: |
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My point is that the level of expectation of the product relative to the amount paid is too high.
It isn't perfect I agree: maps can never be up to date witout it costing a lot of money.
It also (for me) does the job.
I have no working knowledge of the Go product, as a stand-alone product I would expect better performance than Navigator for the ppc.
Mike |
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linknet Frequent Visitor
Joined: May 05, 2005 Posts: 872
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Posted: Sat Jul 30, 2005 4:57 pm Post subject: |
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Quote: | My point is that the level of expectation of the product relative to the amount paid is too high. |
One does at least expect it to work!
Roger |
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electricdemon Occasional Visitor
Joined: Mar 15, 2005 Posts: 26
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Posted: Sat Jul 30, 2005 5:25 pm Post subject: |
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This is the trouble with computers/software.
There are too many different configurations to test the software with. I myself have to deal with so many calls from people who buy a pc just to run our software on and it doesnt work with their configuration.
People are too used to just plugging something in and it works. Sadly, this ideal world is still too far off, and there is no way that a software house can test it's products on every possible configuration.
If they did, the price would have to be bumped up to compensate for the millions (or billions) spent purchasing systems to fulfill every possible setup. |
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linknet Frequent Visitor
Joined: May 05, 2005 Posts: 872
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Posted: Sat Jul 30, 2005 5:44 pm Post subject: |
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Quote: | There are too many different configurations to test the software with. I myself have to deal with so many calls from people who buy a pc just to run our software on and it doesnt work with their configuration. |
I accept that entirely but what I don't accept is that parts of the software still don't function correctly even though the software is running perfectly on the device. This is not due to device incompatibility or bugs but just software that doesn't work!
Roger |
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alan_m Regular Visitor
Joined: Jun 25, 2005 Posts: 73
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Posted: Sat Jul 30, 2005 6:21 pm Post subject: |
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realistic wrote: | My point is that the level of expectation of the product relative to the amount paid is too high. |
Wrong. I expected the product to work as well as the one it replaced and to do what it said on the side of the box. - no more, no less.
realistic wrote: |
It isn't perfect I agree: maps can never be up to date witout it costing a lot of money. |
Products costing less have more accurate Navteq maps (at least in my part of the country).
realistic wrote: |
It also (for me) does the job. |
Maybe you haven't attempteed to use all the feature that TT5 is meant to support.
realistic wrote: |
I have no working knowledge of the Go product, as a stand-alone product I would expect better performance than Navigator for the ppc.
Mike |
Why? It's meant to be the SAME common platform - one that doesn't work too well on many PDAs. |
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alix776 Pocket GPS Moderator
Joined: 03/05/2003 14:45:49 Posts: 3999 Location: leyland lancs ENGLAND
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Posted: Sat Jul 30, 2005 7:16 pm Post subject: |
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roger what part of the software doesnt work _________________ currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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linknet Frequent Visitor
Joined: May 05, 2005 Posts: 872
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Posted: Sat Jul 30, 2005 7:53 pm Post subject: |
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Quote: | What part of the software doesnt work. |
1. Itinerary planning will not allow you to view the planned route unless you have a GPS fix.
2. If you do have a GPS fix Itinerary planning will only calculate the route from your current position.
3. Advanced planning will not allow you to save the planned route.
4. Whilst navigating using Itinerary or Advanced planning selecting a go via completely discards all existing waypoints.
5. The postcode search regularly picks the wrong road since it is based on a point on the map and not actual roads/addresses.
6. The Avoid Motorways routing option does avoid motorways but reverts to the shortest route rather than using the fastest route.
7. If you create an Itinerary with a GPS fix, modify the route using avoid roads etc., then save it, none of the avoids or modifications are saved.
8. This is more a matter of working poorly rather than not working at all but for me is the most important. The fastest routing algorithm uses far too many unmade, minor, narrow unclassified roads to get to the destination. This is often unavoidable at the start and end of a route but is inexcusable in the middle of a route.
That's without the inevitable map errors which do seem much worse when compared with the Navteq 2005 maps used by Navigon.
Apart from all that it runs fine!
Roger |
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