TomTom: Trading Standards Petition

L_Morgan · Occasional Visitor Joined: Jul 27, 2005 Posts: 21

I have many issues with the TT5 roll out, and after spending way too much time browsing forums to attempt to fix bugs it is apparent that I am in good company.

Put simply, it is of my opinion that TT5 has not been adequately tested and so many bugs render the software 'not fit for purpose' and with TT customer support being so poor alot of unhappy customers feel 'ripped-off'.

I intend, if the support is with me, to raise a petition of concern over a time frame of a one month period. Like minded TT 'customers' will be able to, via a web page hosted by myself, provide an outline brief of dissatisfaction with TT. This petition shall be passed to Trading Standards and the consumer magazine, Which.

The purpose of this post is to gauge the consumer satisfaction to see whether this action is justified. If the responses are warrant the petition the URL will be quickly posted to start the process.
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MrT · Posted: Sat Jul 30, 2005 7:40 am Post subject:

You stand no chance of getting anywhere with this. If you bought from a retailer your contract is with them not with TomTom, so trading standards could only help you there if your retailer refused to take it back.

If you bought from TomTom direct they are in another country and outside the juristiction of trading standards.

realistic · Posted: Sat Jul 30, 2005 1:34 pm Post subject:

Mine works.

As a driving aid it gets me from A to B offering useful information on the way.

If I had spent thousands of pounds on a state of the art navigation that was calibrated and certificated then I would expect total reliance. I didn't, total spend including upgrade about £200.

Mike

Skids · Regular Visitor Joined: Oct 08, 2004 Posts: 71

I agree with L_Morgan.

This version of TomTom is several steps back from TTN3 and is full of bugs.

Just look at the TomTom faq page, one of the first topics is a workaround for connecting the TomTom BT receiver. You shouldn'y need a workaround for their own receiver!!!!

TomToms lack of support is also a concern.

I hope you do get a lot more responses for this petition even if it doesn't get the desired results it might help to open TomToms blinkered eyes.

sandgrounder1 · Occasional Visitor Joined: Jul 30, 2005 Posts: 2

Mike It does not matter how much you spend. If you buy a new item from the main supplier then it should work.

TazUk · Posted: Sat Jul 30, 2005 3:28 pm Post subject:

You have to remember that software is sold differently to most other things, your not buying a product, your buying a license to use a product. The ownership, if you like remains, with the software company, in this case TomTom. Sadly in the computer world people have become used to things not working out of the box and having to wait/install updates and patches to give them the functionality and stability they were expecting from the start.

L_Morgan · Occasional Visitor Joined: Jul 27, 2005 Posts: 21

The aim of this strategy is not to obtain compensatory reward. Although TomTom is an overseas company trading standards will look at any complaint where the UK consumer is effected.

How do you think Vauxhall will react if TomTom is featured in the Which magazine?

I do not doubt that there are customers that are very happy with TomTom products – I am with TT3.07T. But there are way too many people with issues regarding TT5. Where the product fails on a continual basis it is not fit for its purpose and therefore, without TomTom posting relevant disclaimers like “This Software May Not Work On Your Device”, should not be rolled out unless their failure rates are at an acceptable level.

You only have to look at the bugs/fixes/gripes throughout this and many other forums to no their fail rate is too high.

The lack of support at TomTom is outrageously disgusting – I too am in business and if I treated my clients with the contempt that TomTom demonstrates with theirs I’d be soon out of business.

Sadly its not just the software TomTom where TomTom is failing it’s the whole package. I’m not on a crusade here, but I see that many posts of negativity with common issues we should do something about it . . .
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XDA Exec
4GB Transcend (150x) SD
ROM version: 1.30.107 WWE
ROM date: 04/11/06
Radio version 1.09.00
Protocol version: 42.42.P8
ExtROM version: 1.30.162 WWE

CJackel492 · Regular Visitor Joined: Mar 15, 2005 Posts: 210

My biggest gripe with TT is that I upgraded to TTN5 to get the LATEST maps,

What I got instead was maps that were still well out of date, or new junctions that are wrong (A34/M4 Junction),

And software that was a step backwards in comparison to TTN3,

Carl,
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Phones - Nokia 9500 + a few others
Nokia 9500 running TTM5 Sad

realistic · Posted: Sat Jul 30, 2005 4:49 pm Post subject:

My point is that the level of expectation of the product relative to the amount paid is too high.

It isn't perfect I agree: maps can never be up to date witout it costing a lot of money.

It also (for me) does the job.

I have no working knowledge of the Go product, as a stand-alone product I would expect better performance than Navigator for the ppc.
Mike

linknet · Frequent Visitor Joined: May 05, 2005 Posts: 872

electricdemon · Occasional Visitor Joined: Mar 15, 2005 Posts: 26

This is the trouble with computers/software.

There are too many different configurations to test the software with. I myself have to deal with so many calls from people who buy a pc just to run our software on and it doesnt work with their configuration.

People are too used to just plugging something in and it works. Sadly, this ideal world is still too far off, and there is no way that a software house can test it's products on every possible configuration.

If they did, the price would have to be bumped up to compensate for the millions (or billions) spent purchasing systems to fulfill every possible setup.

linknet · Frequent Visitor Joined: May 05, 2005 Posts: 872

alan_m · Regular Visitor Joined: Jun 25, 2005 Posts: 73

alix776 · Posted: Sat Jul 30, 2005 7:16 pm Post subject:

roger what part of the software doesnt work
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linknet · Frequent Visitor Joined: May 05, 2005 Posts: 872

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