Dixons worst customer service

john_s_girffith · Occasional Visitor Joined: Jul 14, 2005 Posts: 1

Dixons worst customer service ever - they tried to sell me insurance for £40 on a cradle and batter for an hp ipaq 5550 worth £60 - they are immune from watchdog apparently

StevenGourlay · Posted: Thu Jul 14, 2005 1:31 pm Post subject:

They will always try and sell you the cover on everything from a kettle to a CD player. That is how dixons make their money the sales people will push you as much as they can as thats how they make higher commision.
_________________
Regards
Steven Gourlay
Bike Pics! Bike Chat! Visit-Ullapool

Darren · Posted: Thu Jul 14, 2005 2:37 pm Post subject:

And this came as a surprise? Dixons Store Group (wich inc PCWorld) have always been pretty poor. I refuse to spend my money in any of their outlets.
_________________
Darren Griffin

michaelh85 · Posted: Thu Jul 14, 2005 7:52 pm Post subject: Re: Dixons worst customer service

alistairm1 · Regular Visitor Joined: Mar 30, 2005 Posts: 104

They may have cr*p service, but look at the PCWorld website.
You can order on the website (at web prices) and still collect at the store!!
I have just ordered an iPAQ hx4700 for less that £320, and have used them in the past.
Never bought an extended warranty, though.

Alistairm1

clivers · Posted: Fri Jul 15, 2005 6:14 pm Post subject:

i Remember a couple of years ago my friend purchased a mouse for his laptop for £4.99 from PC World.. would you like a warranty sir? how much? only £9.99

All in all its a bit of a joke i think.
_________________
Ipaq 3970, Ipaq 2210 X2, Smart ST V1, Tomtom V3+V5, CoPilot V5, AA Navigator, Tomtom Bluetooth GPS, Navman 3450i Jacket, Navman Bluetooth GPS, Holux GM270, Fortuna GPS-PocketXtrack
, Tomtom GO V5 Classic, Road Angel Classic.

StevenGourlay · Posted: Fri Jul 15, 2005 7:56 pm Post subject:

the thing that gets me is older people ie OAP's go in and they totally take advantage of them. There is two class of sales people, people who take pride in what they do and people that just want the money.
_________________
Regards
Steven Gourlay
Bike Pics! Bike Chat! Visit-Ullapool

KayDee · Occasional Visitor Joined: Mar 05, 2005 Posts: 6

The trick is to walk into the shop and say:-

"I'm interested in buying a new such-and-such. At the first mention of 'Extended Warranty' I will walk straight out of the shop."

Works every time.

neil01 · Posted: Sun Jul 17, 2005 11:05 am Post subject:

Instead of buying warranties, I used to put the money into a separate savings account, taking any repairs out of it. I stopped when it reached £1000, so either I am very lucky (or perhaps take more care of what I buy) or someone is making a fortune out of these warranties!

Now if (when!) pressurised to take out a warranty I just ask if the product is of such low quality that I need the warranty. If they say no - I say that I won't bother with the warranty, if they say yes, I don't buy the product! If they persist - I walk to another salesman and ask if they would like to sell me the product without the warranty, or walk out - after all, most places seem to sell at the same price - and they say that prices aren't fixed - but that is another story!

PS - I still buy them for washing machines - and have needed to call out on every one!

dhevans_6 · Posted: Mon Jul 18, 2005 1:30 pm Post subject:

You should try being a woman going into these places, they treat you like you've got lost on your way to Mothercare Smile

If you go in with your husband/male friend, they totally ignore you and talk to the man!

Personally on the big white goods spend, I've bought from John Lewis - professional polite staff and an extra years warranty for free!

michaelh85 · Posted: Mon Jul 18, 2005 4:48 pm Post subject:

s_roberts · Occasional Visitor Joined: Jun 08, 2005 Posts: 20

Dixons have a court order against WATCHDOG - specifically the BBC so they CANNOT be featured on watchdog - they are the biggest con merchants around - they have known to sell people insurance before they have even purchased the product - trading standards gets hundreds of compliants a week - but guess what they will never be on watchdog.

This is the British Law for you - get a court order and your protected - this aplies to the whole Dixons Group:

Currys
PC World
Dixons
The Link

Best advice buy on line and you will be protected by teh Distance selling regulations - I did that and sent an item back, they did not refund me so I took the credit card company to court (well threatned them anyway) and they did a chargeback against them. But this is a lot of hassle though, I would just stay away from teh Dixons Group

MarkHewitt · Posted: Thu Jul 21, 2005 3:20 pm Post subject:

I've bought many things from Dixons and yes they always try to sell me insurance, but I just say no. I don't see what the big problem is?

s_roberts · Occasional Visitor Joined: Jun 08, 2005 Posts: 20

The fact that they have a permanent injunction against Watchdog says it all - companies like this get away with everything - this is the problem with large companies - they have lots of $$$ and can be immune to most complaints.

BoPeep · Posted: Sun Jul 24, 2005 4:38 pm Post subject:

	PocketGPS
	Web