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nich Regular Visitor
Joined: Jan 28, 2005 Posts: 126 Location: cheshire
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Posted: Wed May 04, 2005 9:13 pm Post subject: |
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Same happened to my on Mastercard. |
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rorton Occasional Visitor
Joined: May 30, 2004 Posts: 24
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Posted: Sun May 08, 2005 1:44 pm Post subject: |
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had a look at my statement, and they havent taken any money from my card, even though i placed order on 26th April...
Still no sigh of the product moving from their warehouse either. I think its very wrong that they can advertise a product for sale when they dont even have the stock to sell |
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jdatkinson Regular Visitor
Joined: Oct 29, 2004 Posts: 63
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Posted: Mon May 09, 2005 2:23 pm Post subject: |
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They've cancelled my order now, after I mentioned the UK Distance Selling Regulations. Even though I am not eligible for the CD upgrade (not having bought the last version of the Europe Maps), I may as well wait for the new Europe Map CDs to appear, buy those, and keep them updated. So i've finally got a use for that nice new 512MB SD card lined up... |
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Fibre Frequent Visitor
Joined: Nov 17, 2004 Posts: 368 Location: Kettering, Northants, England
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Posted: Mon May 09, 2005 6:23 pm Post subject: |
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Just had a reply
Thank you for your email. Unfortunately there was a problem with the Maps of Western Europe upgrade and the shipment was delayed. We expect delivery of this product during week 20.
We hope to have answered your question to your satisfaction.
With best regards,"
Any one know when week 20 is _________________ Happy to meet -- Sorry to part -- Happy to meet again |
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nich Regular Visitor
Joined: Jan 28, 2005 Posts: 126 Location: cheshire
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Posted: Mon May 09, 2005 6:27 pm Post subject: |
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Week 20 is week beginning 16th May |
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Fibre Frequent Visitor
Joined: Nov 17, 2004 Posts: 368 Location: Kettering, Northants, England
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Posted: Fri May 20, 2005 4:22 pm Post subject: |
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Has any one received their disc ?'s of the Maps of Western Europe upgrade???
still waiting --- cash gone from credit card !
Still no disc's
any one feel conned??? _________________ Happy to meet -- Sorry to part -- Happy to meet again |
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Dipstick Occasional Visitor
Joined: Feb 27, 2005 Posts: 32
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Posted: Sat May 21, 2005 12:40 am Post subject: |
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No Not yet showing Captured Warehouse still. I contacted Tom Tom again but they are very good in not replying.
Keith |
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nich Regular Visitor
Joined: Jan 28, 2005 Posts: 126 Location: cheshire
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Posted: Sat May 21, 2005 7:39 pm Post subject: |
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Ordered mine 3rd May. Still in the warehouse. I have worked out that if the first orders were dispatched last week. Mine should be sent by the end of next week. |
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Fibre Frequent Visitor
Joined: Nov 17, 2004 Posts: 368 Location: Kettering, Northants, England
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Posted: Sat May 21, 2005 7:43 pm Post subject: |
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nich wrote: | Ordered mine 3rd May. Still in the warehouse. I have worked out that if the first orders were dispatched last week. Mine should be sent by the end of next week. |
ordered mine 20th April -- can you work out my date please?? :D _________________ Happy to meet -- Sorry to part -- Happy to meet again |
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nich Regular Visitor
Joined: Jan 28, 2005 Posts: 126 Location: cheshire
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Posted: Sat May 21, 2005 7:49 pm Post subject: |
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Yes by my reckoning You GOT it 2 weeks ago ( iv just thrown my calculator away).
Was it the UK maps or the western Europe. Has anyone got the western Europe updates yet.
Im waiting for Western Europe maps.
I do think Tomtom have handled the release poorly. |
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Fibre Frequent Visitor
Joined: Nov 17, 2004 Posts: 368 Location: Kettering, Northants, England
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Posted: Sat May 21, 2005 7:53 pm Post subject: |
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Maps of Western Europe upgrade -- which contains the GB maps and for me more importantly the France maps....
which I am lead to believe come on Cd's -- unless any one knows differently.. _________________ Happy to meet -- Sorry to part -- Happy to meet again |
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nich Regular Visitor
Joined: Jan 28, 2005 Posts: 126 Location: cheshire
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Posted: Sat May 21, 2005 8:02 pm Post subject: |
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The French map is also what i am waiting for.
I might be wrong but i thought that all upgrades were on sd card at present. I'm sure someone will correct me. |
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nich Regular Visitor
Joined: Jan 28, 2005 Posts: 126 Location: cheshire
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Posted: Mon May 23, 2005 7:35 pm Post subject: |
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I emailed Tomtom last night regarding my order for MOWE, ordered 3rd May. Today although iv not had a reply, i have received an invoice for the maps, and i am no longer "authorised " but "Captured" Anyone any ideas. Does this mean my maps are on there merry way? |
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nich Regular Visitor
Joined: Jan 28, 2005 Posts: 126 Location: cheshire
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Posted: Tue May 24, 2005 8:15 pm Post subject: |
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Just heard from Tomtom Very apologetic but after "Captured" could take 20 DAYS to deliver!!!!!!!
That means could be 43 Days from ordering. It doesn't instill me with confidence in them. If i hadn't shelled out 3 months ago for my Go them i would have steered clear with this response. |
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Fibre Frequent Visitor
Joined: Nov 17, 2004 Posts: 368 Location: Kettering, Northants, England
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Posted: Wed May 25, 2005 2:49 am Post subject: |
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Just had a responce from TT
Quote: | Dear Sir,
Some time ago, you placed an upgrade order with us on our website www.tomtom.com.
You may have noticed that the money for your order has been debited from your bank account and that your package has not been shipped yet.
We are aware of this issue and we are currently working to address it with our business partner. We would like to emphasize that it is not TomTom’s standard policy to accept payment without shipping, and we apologise for the inconvenience you may have encountered.
If you are not happy about the way your order has been handled, you are entitled to ask for a refund.
With best regards,
The TomTom Customer Support Team |
_________________ Happy to meet -- Sorry to part -- Happy to meet again |
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