Why doesn't anyone from TOMTOM respond?

duckie008 · Regular Visitor Joined: Jan 22, 2005 Posts: 103

We know that the guys from TOMTOM read these forums.
Why doesn't anyone from the company respond to any of the current issues like unhappy customers who felt they have been ripped off by the new map upgrade and the full postcode search not being available on version 5 without purchasing the new maps?
All is silent from TOMTOM. Do you think they are discussing whether to give us our money back for the map upgrades we purchased?

Oldboy · Posted: Fri May 13, 2005 8:58 pm Post subject:

Because they don't want to get into a direct line slagging match.' Exclamation

'
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1145

TTGaz · Occasional Visitor Joined: May 13, 2005 Posts: 5

Could be one for Watchdog on TV..... :D

Gaz.

neil01 · Posted: Sat May 14, 2005 11:06 am Post subject:

I think this is one that ALL the suppliers of navigation software/exipment will have to address. While once a niche market, it is rapidly becoming mainstream - some may argue that it already has!
People who purchase are no longer 'early adopters' and are as a consequence less likely to accept problems. More and more complaints will by nature of the increased units out there will be made - no doubt to the likes of Watchdog and even Trading Standards. And if Trading Standards get enough complaints, they have to investigate - not good publicity! And pity the poor company that gets the attention of the media - they often get all the bad publicity. Look at McDonalds - even the couple in the so called McLibel case admitted that some of the others were probably as bad too!

Crocodile · Regular Visitor Joined: Jun 06, 2004 Posts: 196

clivers · Posted: Sun May 15, 2005 6:09 pm Post subject:

they will make nil euros out of me for a navigator upgrade.
I HOPE THEY CAN SEE THIS
NOTHING NOTHING

i will just stick with 3 and use a nav product with NAVTEQ maps.
_________________
Ipaq 3970, Ipaq 2210 X2, Smart ST V1, Tomtom V3+V5, CoPilot V5, AA Navigator, Tomtom Bluetooth GPS, Navman 3450i Jacket, Navman Bluetooth GPS, Holux GM270, Fortuna GPS-PocketXtrack
, Tomtom GO V5 Classic, Road Angel Classic.

mazza · Posted: Sun Jul 24, 2005 3:30 am Post subject:

I don't want to be the one to "break up the party", but you have to realise that so many people contact customer services of all companies, and you can not guarantee 100% success with every call.

I am in business, and I have called or contacted TT twice in recent months and have had excellent service, with prompt replies and professional responses.

However, I do understand that if I was to call back a third time maybe I would receive reletively poor service. What I am trying to say is that it is a percentage game...sometimes it's good, other times not so.

I'm grown up enough to take the bad with the good!

vernan · Occasional Visitor Joined: May 26, 2005 Posts: 5

You're a bit too sensible for the rabid people on internet forums, Mazza. You're also entirely right.

Do some of you writhe around frothing at the mouth over a poorly performing milk carton from Sainsbury's? That's how I imagine some of the people you get on internet forums.

If you don't like the product, or if you feel that you don't get the "customer service" like you want it, sell it and buy something else. That's what E-bay is for.

rayboy · Posted: Sun Aug 07, 2005 3:21 am Post subject:

ScaredyCat · Regular Visitor Joined: Mar 09, 2005 Posts: 98

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