| Author |
Message |
 Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
 Forum: Retailers to buy from or avoid Posted: Thu Dec 22, 2011 4:20 pm Subject: Avoid Medion - customer service non existent |
| Well, I’ve finally received my cheque from Medion. It’s a pity that it took over six weeks, several phone calls and letters, the threat of court action, and an email to their MD, just to get back what ... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Mon Dec 12, 2011 12:47 pm Subject: Avoid Medion - customer service non existent |
| As it’s 28 days since I sent my Pre-Action Conduct letter to Medion and haven’t received the check that they said they were going to send me, I emailed their MD (nick.shenton@medion.co.uk) this mornin ... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Wed Nov 23, 2011 6:48 pm Subject: Avoid Medion - customer service non existent |
I’ve had a letter from Medion today.
Dear Mr xxxxxxxxx
Thank you for taking the time to contact us in regards your navigation device and newly purchased map upgrade.
I can see from your accou ... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Tue Nov 15, 2011 2:25 pm Subject: Avoid Medion - customer service non existent |
| One other thing I’ve just noticed, without GoPal Assistant I don’t think I have a way of backing up my PNA 175’s user data. So unless I keep the unit charged, I’m going to lose all my favourites etc.
... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Tue Nov 15, 2011 1:19 pm Subject: Avoid Medion - customer service non existent |
Hi
Yes, I’ve managed to install the GoPal navigation software onto my PNA 175 okay, and ‘some’ of the map data.
There are different versions of the GoPal Assistant and GoPal navigation software ... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Mon Nov 14, 2011 2:34 pm Subject: Avoid Medion - customer service non existent |
UPDATE
I've just sent off my 'Letter before claim' to Medion's office in Swindon giving them 28 days to respond.
If they fail to acknowledge and pay me my claim against them, then I will be taki ... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Fri Nov 11, 2011 8:27 pm Subject: Avoid Medion - customer service non existent |
UPDATE
I emailed Medion through their web site asking if the address I had in Swindon (I quoted their full address) was their registered office as my ‘Letter before claim’ has to be sent to a compa ... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Fri Nov 11, 2011 11:58 am Subject: Avoid Medion - customer service non existent |
UPDATE
Today I’ve received the faulty software back from Medion, with no correspondence at all just a complements slip.
By this action I can only assume that they are refusing to give me a refun ... |
| Topic: Avoid Medion - customer service non existent |
graham153
Replies: 10
Views: 19980
|
Forum: Retailers to buy from or avoid Posted: Thu Nov 10, 2011 2:09 pm Subject: Avoid Medion - customer service non existent |
I have a Medion MDPNA 175 Sat Nav and although it's quite old, it generally suites needs.
As the maps I had installed on it were quite old, and I was going to be spending a few days travelling rou ... |
| |
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