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Express doesn’t recognise my 2699!

 
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Joined: Sep 08, 2005
Posts: 351
Location: Carmarthenshire

PostPosted: Fri Apr 08, 2016 7:19 pm    Post subject: Express doesn’t recognise my 2699! Reply with quote

Hi. When I connect my 2699 to my pc, it starts Garmin Express, which tells me that there are three updates available:
European map 2017.10, Time Zone map 17.0 and Software upgrade 8.3.

When I click on 'Install', it tells me to connect my device and it searches for it but fails to find it even though it is still connected in Windows Explorer. In order to check if it was my windows laptop causing the problem, I tried updating using my mac but the same problem remains. I tried a different cable to connect them but still no joy.

I’ve never had a problem updating before and don’t believe I’ve changed any settings but as some of you know, I’ve not been IT savvy of late which is frustrating as I used to build and configure my own pc’s.

Any ideas anyone?
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sussamb
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Joined: Mar 18, 2011
Posts: 4462
Location: West Sussex

PostPosted: Fri Apr 08, 2016 8:41 pm    Post subject: Reply with quote

Delete your device from Express then re-add it. I assume your version of Express is up to date? If not update it first.
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Location: Carmarthenshire

PostPosted: Fri Apr 08, 2016 10:54 pm    Post subject: Reply with quote

Perfect, thanks for your help. All updated.
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