TomTom Massive Losses(mine) and Non Customer Care

[Pocketgps]

I recently purchased a new TomTom GPS direct from TomTom. I returned the GPS as it was not what I expected.

TomTom then replied to me that they had received the GPS back and a refund would be received by me within 10 working days, but no such refund has been received. I have also contacted TomTom customer care(7 days ago) but have not received any reply from them either.

Over the last 10 years I have purchased 13 units from them and in the last 5 years have purchased 7 map updates each year for units that I own and also for my nieces and nephews that I gave them new as presents.

And this is the way that they treat a loyal customer.

Now having spoken to my nieces and nephews over the last few days I also find that 2 of them have been purchasing TomTom's own safety cameras(so more lost income for TomTom). We have decided that we will no longer purchase any further products from TomTom and when the map updates run out to replace the units with Garmin units.

So if by any chance that TomTom read this then thank you for your non help, I am now no longer a loyal customer.

If this is how they treat their customers then you can see why their sales are down over years.

[dhn]

Have you tried calling?

United Kingdom
0845 161 0009
or 020 7387 5444

Monday-Friday:
9:00 am to 5:30 pm
_________________
David

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