my tomtom one freezes on startup

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

hi there,
i need help with my tomtom one. i think it run out on battery and i still tried to start it, so now it just freezes on the start up. i tried updating it, when i go to check the contents in Home, it's shows application sizes is only 9mb whereas when i download it , it says 19mb. I've tried everything i can check on the forums but nothing helped. anyone here who can help pls???

Steveee · Posted: Mon Aug 03, 2009 12:01 pm Post subject:

Not familiar with the TT One, but did you create a backup on your PC? If you did, copying that back onto the One should fix the problem.
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rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

hi tks for the reply..actually i did copy the contents of the memory card but that was after this all went wrong....

kenonly · Posted: Tue Aug 04, 2009 4:11 pm Post subject:

Hi there, this has happened to me on more than one occasion and appears to only occur if you let the battery run down.

Before switching on the TomTom One after a period of inactivity, charge for at least 1 hour. If it still freezes, use an opened paper clip to activate the reset button on the bottom (I now hava paper clip attached to the protective case Very Happy

).

Can't help with recovery but use TomTom home to backup every Friday prior to downloading the new PGPW speed camera data. Also, do this prior to TomTom Home doing a Ephemeris update just in case Very Happy

Regards,

Ken

GerryC · Posted: Tue Aug 04, 2009 4:19 pm Post subject:

Getting the thing charged up would be the first thing to do. Not sure you actually need to update anything to get it to turn on again.

As for backups, I'd forget Home as it doesn't always back up everything and overwrites the previous backup. Better to use Windows Explorer - see #1 in the TomTom FAQ. Doing regular backup - especially before any updates - is always a good idea regardless.
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rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

thanks you guys for all your replies and help. i've charged for 2 hours already but it's the same thing. tried deleting everything and installing again, tried updating the latest software. The only thing i can think of is it's not installing the new software completely as the total size of the file when downloading shows 19mb and after install it only shows 9mb on the unit in tt home. what could be the problem???? Crying or Very sad

Pocketgps · Posted: Tue Aug 04, 2009 5:58 pm Post subject:

PLEASE NOTE

TRY THIS AT YOUR OWN RISK IF YOU DON'T HAVE A FULL WINDOWS EXPLORER BACK-UP TAKEN BEFORE THE PROBLEM OCCOURED.

The only other thing I can think of is to connect your unit to your main pc. It should then be seen as a Removable Disk.

Right Click on that Removable Disk and then Properties - select the Tools tab and then on the Error Checking... use Check Now...

It seems to me that your units internal memory has got corrupted in some way.

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

thanks mate, have tried that too and the memory card is fine, after the check it's say scan complete and there is no errors found.

mikealder · Posted: Tue Aug 04, 2009 7:42 pm Post subject:

Do you know exactly which TomTom One device you own? check this by viewing the contents of the device via Windows Explorer, right click the file ttgo.bif which you will find in the root of the device, then select Open With/ NotePad one of the lines in that file will state the TomTom One version number - what is it - Once we know that we can supply a direct link to the Navcore download for the device and some details on how to install it - Mike

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

Hi Mike
i've tried locating that ttgo.bif file my tomtom but couldn't find one, iv'e found 1 install.bif and the contents are as below:-
[TomTomGo]
RamDiskVersion=20080416
BootloaderTarget=s3c24xx
Bootloaderversion=5.4203LinuxVersion=180062
ApplicationVersion=9270

Then i checked on tomtom website by inputting the serial no. and it shows the follwing info.
ONE (30 Series) / 125 / 130 - 1GB

thanks,

Pocketgps · Posted: Wed Aug 05, 2009 3:19 pm Post subject:

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

hi..yes thats exactly the same model...and sorry for the confusion, i meant built in memory or hdd whatever u call it. but yes thats exactly the model i've got but the app. version it use to show was 7.5 something and i don't know about the maps version...and even now when trying update it shows app version 7.522

Pocketgps · Posted: Wed Aug 05, 2009 8:47 pm Post subject:

Okay.

If you look on the root directory of your ONE via Windows Explorer you should have 14 folder I think (when it was new).

** list of 14 folders **

contacts
gl
gns
helpme
home images
itn
licences
logging
sounds
TomTom HOME Install.app
TomTom-Cfg
United_Kingdom_and_Republic_of_Ireland
voices
zip

** list of 18 files **

antitheft.bmp - size 226 KB
autorun.inf - size 1 KB
CurrentMap.dat - size 1 KB
data.chk - size 5,242 KB
gprscom.conf - size 1 KB
gprssettings.dat - size 1 KB
InstallTomTomHOME.exe - size 340 KB
mctx.dat - size 1 KB
pluserror.txt - size 1 KB
PNDNavigator - size 4,461 KB
settings.dat - size 1 KB
splash.bmp size 226 KB
system - size 700 KB
tomtom.ico - size 69 KB
ttgo.bif - size 2 KB
ttsystem - size 3,879 KB
uk_map.txt - size 1 KB
UserPatch.dat - size 1 KB

Now do you have ALL the folders ?
Do you have ALL the files ?

And do the file sizes look the same.

rkhan · Occasional Visitor Joined: Mar 26, 2007 Posts: 14

yes i've got some of them files and some of them same sizes as well but not all...they are as follows:

Folder:-
contacts
gl
gns
helpme
home images
itn
licences
logging
sounds
TomTom HOME Install.app
TomTom-Cfg
Western_Europe_1GB
voices
zip

** list of 17 files **

antitheft.bmp - size 226 KB
autorun.inf - size 1 KB
CurrentMap.dat - size 1 KB
data.chk - size 5,429 KB
gprscom.conf - size 1 KB
gprssettings.dat - size 1 KB
install.bif - 1KB
InstallTomTomHOME.exe - size 340 KB
mctx.dat - size 1 KB
pluserror.txt - size 1 KB
PNDNavigator - size 4,590 KB
settings.dat - size 1 KB
splash.bmp size 226 KB
system - size 754 KB
tomtom.ico - size 69 KB
tthome.bif - size 2 KB
ttsystem - size 3,935 KB

there is definitely something wrong...isn't it?? pls pls pls help Crying or Very sad

Andy_P · Posted: Thu Aug 06, 2009 12:45 am Post subject:

No that list looks pretty good to me.

If you now have a backup (even one made after the problems started is better then nothing!)

I would try REMOVING all the individual files from the device. Leave all the folders and their contents alone.

Then run Home and select "Update" to get a fresh copy of the operating system files.

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