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Mike777 Regular Visitor
Joined: Feb 12, 2009 Posts: 99
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Posted: Sat Jun 06, 2009 4:30 pm Post subject: Satmap technical support helpline! |
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Hi all
I have had to phone to technical support a couple of times at Satmap so I thought I would give you some feedback !
From the moment the telephone was answered I knew it was going to be a good experience (which is unfortunately not always the case when trying to contact other companies)
I was really impressed with the friendliness and advice offered which was excellent.
Well done Satmap and keep up the good work.
Mike777 |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Sat Jun 06, 2009 5:01 pm Post subject: |
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Thanks for letting us know. It's always good to hear reports of good customer service as all you ever seem to hear about in forums is bad service and goods...
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Gibbo10 Frequent Visitor
Joined: Sep 21, 2008 Posts: 262 Location: Swindon, Wilts
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Posted: Sat Jun 06, 2009 8:48 pm Post subject: |
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I think that it would be difficult to find a company as responsive and passionate about the development of their product whilst listening to the views of the customer as Satmap. |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Sat Jun 06, 2009 9:57 pm Post subject: |
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Well there's us I'm here replying to customer support emails at 10pm on a Saturday.
Just answered three in the last 20mins, bet there aren't many companies who'd have your queries resolved in less than 30mins at 10pm on a Saturday? _________________ Darren Griffin |
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Gibbo10 Frequent Visitor
Joined: Sep 21, 2008 Posts: 262 Location: Swindon, Wilts
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Posted: Sat Jun 06, 2009 10:33 pm Post subject: |
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Okay, you're great too. |
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