Can I transfer new map?

crazyhazy · Posted: Sat Apr 11, 2009 12:49 pm Post subject: Can I transfer new map?

I have one of the original Tomtom one units and have recently acquired one of the latest ones via my mum who thought it was no good! My original is registered in my name but the new one in hers, I want to start using the new unit, it has the new mount etc, is there anyway I can put the new map which I payed for on the new unit?
_________________
Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058

PaulB2005 · Posted: Sat Apr 11, 2009 12:52 pm Post subject:

You'll have to contact TomTom to see if you can TRANSFER the map to the new unit but you can't copy it from one to the other.

crazyhazy · Posted: Sat Apr 11, 2009 12:54 pm Post subject:

Ok thanks for that (Have you ever tried contacting them) haha thanks for the swift response
_________________
Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058

PaulB2005 · Posted: Sat Apr 11, 2009 1:00 pm Post subject:

Yes i have when i had problems getting the LMG to work on my new unit. You have to be strong and persistent with them but they got everything sorted.

crazyhazy · Posted: Sat Apr 11, 2009 1:01 pm Post subject:

have u got a contact number by any chance?
_________________
Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058

mikealder · Posted: Sat Apr 11, 2009 1:35 pm Post subject:

0845 161 0009 is the correct number for UK based support - Mike

adrianc · Posted: Sat Apr 11, 2009 2:08 pm Post subject:

I was looking at this as my TomTom has given up so I am buying a new one and found the following on the tomtom site:-

If you replace your device you can update your MyTomTom account in TomTom HOME.

Note: You can only change the device that is linked to your account once every six months and this action cannot be undone. Any services (eg. safety cameras, downloadable maps, etc.) you may have will be transferred to this newly linked device and you will no longer be able to use your services with your old device.

Follow these steps to update your account with a new device:

1. Connect your new device to your computer.
2. Launch TomTom HOME and log in.
3. A window will pop-up stating that the connected device is not linked to your account.

Click Update your account from the list of options.

Not sure if this helps?

crazyhazy · Posted: Sat Apr 11, 2009 3:20 pm Post subject:

I will try that thanks
_________________
Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058

crazyhazy · Posted: Sat Apr 11, 2009 6:58 pm Post subject:

That worked so I have changed the details and will use the new unit from now on, I had to delete the old Europe map that was on it in order to install the latest UK map. I take it there is not enough room on these units for the latest 2 gig European maps then? P.s thanks for the contact number Mike, even though in the end I didn't need it!
_________________
Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058

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