Why won't TT allow me to download my map?

[dougproctor]

I bought a USA map for my TT 720T in January 08. Although I now have a TT 730T, on using Home, it says I have bought this map, but it says it is unavailable for download to my device.
I did delete if from the old device so why can't I download it again to my new device? Are these locked to one device and once downloaded, that's it, you cannot change it?
Thanks
Doug

_________________
Returned to a proper Garmin although still have Co-Pilot on a Galaxy S3!

[EricWB]

You have really answered your own question. Because you purchased the map for an earlier device that is the only device you can install it on.

It seems a bit harsh but if you were allowed to install it upon as many devices that you or your friends had access to it would seriously reduce the potential sales of maps by TT.

Who cares I hear you say? But if maps could be easily copied to other devices, those that did purchase them would have to pay much more to get them in the first place.

[dougproctor]

I understand the piracy bit but it is unfair to all those who are genuine. We pay for a map and then are unable to change our device because the damn thing is locked to that one machine for ever! What a waste of £70!
Doug
_________________
Returned to a proper Garmin although still have Co-Pilot on a Galaxy S3!

[LesP2008]

Couldn't agree more Doug.
I too can understand piracy issues but i have 3 maps that i have purchased and are unable to download because of this same issue.
Needless to say though i have back ups.
I am not well versed on encryption but surely there must be some way to let genuine users use whatever map they have purchased on whatever device they are registered as the owner of. Of course it's a minefield for TomTom but it seems that little thought has been given to a solution, it's a case of a blanket stopper on everything but your current map.
I have maps that are for my same device but still home does not allow me to download them, only my current one.

[EricWB]

I guess pressure would need to be applied to TT along the lines that the inability to transfer recently acquired maps from one device to another might have a substantial effect upon sales of new devices.

This theory is based upon the fact that TT seem to bring out a new device every few weeks presumably because this way encourages sales, but owners maybe reluctant to buy if they have additional maps upon their existing devices.

As for the piracy the only way I can figure out how to allow transfers between devices for the same owner would mean TT completely changing their security system to something like multiple devices per account then logging what device has what map, but I guess that has a route for at least one coach and horse to ride trough so they wont do it.

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