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Tomtom home update confusion

 
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crazyhazy
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Joined: Oct 20, 2006
Posts: 171
Location: Cheshire

PostPosted: Sat Feb 09, 2008 4:34 pm    Post subject: Tomtom home update confusion Reply with quote

The UK and Republic of Ireland map on my unit is v710.1571, when the updates appear in Tomtom home its telling me there is a map update available which is v6.75! Is this wrong or am I missing out on something here?
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Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058
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Philgo
Regular Visitor


Joined: Jan 02, 2008
Posts: 80

PostPosted: Sun Feb 10, 2008 12:11 am    Post subject: Reply with quote

Must be wrong, have you tried rebooting your computer and trying again.
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crazyhazy
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Joined: Oct 20, 2006
Posts: 171
Location: Cheshire

PostPosted: Sun Feb 10, 2008 12:18 am    Post subject: Reply with quote

Tried that and it's still saying the same!
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Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058
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Andy_P
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Sun Feb 10, 2008 2:11 am    Post subject: Reply with quote

I think I know what might be going on....

Did you once buy the v6.75 map, but you no longer have it on your machine or on your PC (at least, not in the place TT Home expects it to be)?

If so, Home is trying to be helpful and reminding you that you still "own" that map and can re-download it if you wish.

The same thing happened to me when I'd bought a v6 UK map for my old Go300 which then blew up.
Long after I had a new 720 with v7 Europe maps, Home still wanted to give me the UK map again.

It finally gave up exactly a year after I bought it!
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Philgo
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Joined: Jan 02, 2008
Posts: 80

PostPosted: Sun Feb 10, 2008 7:58 am    Post subject: Reply with quote

Andy_P2002 wrote:
I think I know what might be going on....

Did you once buy the v6.75 map, but you no longer have it on your machine or on your PC (at least, not in the place TT Home expects it to be)?



Could that be confirmed by looking at TomTom's website in Plus Services. If I go there it tells me that I'm entitled to download 710 for the next year.
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crazyhazy
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Joined: Oct 20, 2006
Posts: 171
Location: Cheshire

PostPosted: Sun Feb 10, 2008 10:10 am    Post subject: Reply with quote

Yes I did own the map, thankyou for your reply.
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Graham

Tomtom One
App 8.010 (9369/080529) OS:190943
GPS v1.21, Boot 5.5011
United Kingdom and Replublic of Ireland v885.4058
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Andy_P
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Sun Feb 10, 2008 9:00 pm    Post subject: Reply with quote

If TomTom have assigned a new map to your account for any reason (e.g. if you bought one) then it will appear in "Update my Device".
If you already have the map downloaded and/or installed, it appears in "Add maps, Traffic,Voices etc."
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