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Retty
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Joined: Sep 07, 2006
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 Posted: Sun Dec 30, 2007 3:12 pm Post subject: Older devices removed from Mio update server? |
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Odd, I just reinstalled Miomap 3.1 (to try and fix a problem I've been having) and checked using the updater tool for the update to Miomap 3.2 on a C710. I received a reply saying no update available. (Of course I deleted the cache files on the PC).
I reinstalled 3.2 manually (I had made a back up) and checked again for a later version of 3.2 - nothing available.
I checked manually using the update server listed in the config file (http://www.mio-tech.be/updates/miomap/) and directly at the Mooshikan server - nothing available for Miomap 3.2 and the old entries have been removed :-(
Best to be careful then if you're using an older device because online updates seem to be completely unavailable (? temporarily). |
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GPS_fan
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Joined: Jan 04, 2007
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Location: Hampshire, UK
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| Posted: Wed Jan 02, 2008 9:10 am Post subject: |
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Something similar happened to me.
I've contacted Mio support and will post any update(s) here.
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Wed Jan 02, 2008 10:30 am Post subject: |
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| GPS_fan wrote: | | I've contacted Mio support and will post any update(s) here. |
GPS_FAN Where? On this site, or did you miss out a link?  |
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GPS_fan
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| Posted: Wed Jan 02, 2008 11:01 am Post subject: |
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Sorry, I meant here in this thread.
No link missed - here, in this thread....IF I get any kind of response
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Andy
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK
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| Posted: Wed Jan 02, 2008 2:05 pm Post subject: |
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| GPS_fan wrote: | Something similar happened to me.
I've contacted Mio support and will post any update(s) here. |
Sorry, I misinterpreted your post to read 'I've contacted Mio support and THEY will post any update(s) here'  hence I assumed that a link was missing. Stupid of me to even think that MIO might answer as they seem to have left us *10 owners in the cold again. 
I'll try reading things a bit better in future (perhaps)  |
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GPS_fan
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Location: Hampshire, UK
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| Posted: Thu Jan 03, 2008 12:14 pm Post subject: |
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Good news from Mio: | Quote: | The removal of the 3.2 updates was a temporary measure to cope with
server problems. They definitely return online. |
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Retty
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| Posted: Fri Jan 04, 2008 9:25 pm Post subject: |
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| GPS_fan wrote: | Good news from Mio: | Quote: | The removal of the 3.2 updates was a temporary measure to cope with
server problems. They definitely return online. |
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Thanks. But this is worrying - they've removed support for a whole range of relatively new devices.
I gave buying advice to someone today and recommended that they buy TomTom and not Mio - TT customer support is deeply flawed (maybe not quite as poor as Mio's reputation) but at least their servers provide support including bug fix support. |
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GPS_fan
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| Posted: Fri Jan 04, 2008 10:06 pm Post subject: |
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Well, I had a response within a few minutes of my contact returning to the office after an extended Christmas break and I don't think you can ask for much better than that.
Since I've had direct contact details for Mio, the support I've received has been excellent.
If you really are so unhappy with the support from Mio, then perhaps you could try using the contact details which I gave you some time ago and see if your opinion changes.
Don't get me wrong, I don't have a Mio chip implant but I do believe in giving credit where credit's due and surely if you can post a message on here, you could have e-mailed Mio in the same amount of time and possibly got a more fruitful response.
Yes, Mio has its faults - but are TT, Garmin et al perfect?
DennisN is on at least the 7th TT GO720 and it's still not working to his satisfaction.
Is it better that Mio leave files on an unreliable server or temporarily remove them?
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Retty
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| Posted: Sat Jan 05, 2008 1:35 am Post subject: |
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| GPS_fan wrote: | Well, I had a response within a few minutes of my contact returning to the office after an extended Christmas break and I don't think you can ask for much better than that.
Since I've had direct contact details for Mio, the support I've received has been excellent.
If you really are so unhappy with the support from Mio, then perhaps you could try using the contact details which I gave you some time ago and see if your opinion changes.
Don't get me wrong, I don't have a Mio chip implant but I do believe in giving credit where credit's due and surely if you can post a message on here, you could have e-mailed Mio in the same amount of time and possibly got a more fruitful response.
Yes, Mio has its faults - but are TT, Garmin et al perfect?
DennisN is on at least the 7th TT GO720 and it's still not working to his satisfaction.
Is it better that Mio leave files on an unreliable server or temporarily remove them? |
Well, I found my own workaround - I had backed up the files manually and used the transfer hack to put them back on the device when the server provided a no show.
To be honest I've found posting here more helpful in terms of solutions than e-mailing Mio support so I just continued as previously - it wasn't a direct problem for me and I figured that if Mitac had removed all files (including basic software files) for a whole range of devices then there wasn't much point me e-mailing them to let them know what they had done. Some of the Dutch language Mio forums are very active and I thought that someone there would have flagged up the unacceptability of it with Mitac.
In such a competitive market place it is really kamikaze behaviour for a company to cease bug fix support for a range of devices that were cutting edge 8 months ago and then to completely cease all online update support for the same devices without warning even temporarily. It isn't possible to recommend such a company's products to anyone other than an enemy.
I think it's a shame because I don't doubt that Mitac Europe has some very talented people working for it but the situation whereby there have been no bug fixes for nearly a year to a product that was less than 8 months ago the flag ship product calls in to question whether or not Mio is serious about its customers.
I wouldn't buy TomTom myself but that's only because I have the confidence, with the help of posters to these forums, to try and work out some of the basic problems that still haven't been fixed by Mio. |
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GPS_fan
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| Posted: Sat Jan 05, 2008 10:37 pm Post subject: |
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Fair comment.
Mio support is generally poor if you go through the usual route. However, if you were to use the e-mail addresses I gave you, I think that your view might change
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M8TJT
The Other Tired Old Man
Joined: Apr 04, 2006
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Location: Bexhill, South Sussex, UK
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| Posted: Sun Jan 06, 2008 8:07 am Post subject: |
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GPS_Fan
Perhaps you would share this magic email address with the rest of us?  |
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GPS_fan
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Posts: 2789
Location: Hampshire, UK
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| Posted: Sun Jan 06, 2008 8:37 pm Post subject: |
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Magic? Nah, your avatar might have spent some time at Hogwarts, but not me - I'm a muggle
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portman
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Location: Dorset
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| Posted: Fri Jan 11, 2008 7:35 pm Post subject: |
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The Mio forum on the Gpspassion is another option for us mio fans, but i guess you already know that!!!
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