Tomtom do us all a favour?

batties · Lifetime Member Joined: Jul 07, 2006 Posts: 111

Tomtom if you read these pages and browse dedicated websites such as these, can I suggest you give out for free, some of your latest units to dedicated users so they can properly BETA test future downloads etc?

I get the distinct impression all Tomtom users are beta testers in some form.
My concerns are that you release downloads and sit back and wait for users to hit these forums with problems and issues that we all witness every time a new software is released by Tomtom.

I am sure a company as big as Tomtom have their own in-house beta testers, but I and many others that use forums such as this, are loosing patience and confidence in your new product software releases. The latest download v8.3 and 8.15 maps are littered with many bugs, school boy errors and poor product and icon design. Not to mention the FM transmitter problems with the 720.

Perhaps your testers are becoming complacent?
Give the beta testing jobs to some real users such as those that are dedicated forum poster and are actually out on the road most days!
As part of the deal they could test the latest products and report back to Tomtom any major issues, concerns etc prior to being released to the general Tomtom community. This would hopefully eradicate many emails to your product support team that must be inundated with emails complaints every time you release new software/maps etc.

DennisN · Posted: Fri Nov 14, 2008 1:44 pm Post subject:

Good on yer! Clap

I don't want to detract from what you say. But please be aware that there are several very experienced and conscientious Beta testers who are members of this site - NOT me, but people much better at it.

They are bound by Non Disclosure Agreements not to make any smallest mention of it, so you (and I) will sadly never hear any comment from them. However, I wouldn't mind guessing that it's not so much having testers as giving them time to test and listening to what they have to say - that was my experience on the one and only occasion I was a tester for them.

I wish I had your faith in them reading it. Evil or Very Mad

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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Darren · Posted: Fri Nov 14, 2008 1:48 pm Post subject:

As Dennis has said, TomTom run a Beta program but its seems that other departments are dictating the release of models and updates before they are ready to go. More beta testers won't resolve that and the poor economy means the bean counters will have more power than ever before rather then the engineers and designers.
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Darren Griffin

batties · Lifetime Member Joined: Jul 07, 2006 Posts: 111

Thanks for your replies guys!

Who ever does the beta testing for Tomtom either do a very poor job or as you state, are not given enough time to report back issues, bugs, errors etc. Doesn't this just defeat the object of a BETA TESTER? if the developers are sending out the software before giving it a real testing!!!

I am also appalled by Tomtom's customers support and current await two or three email complaints all to do with error problems on my 720 since the 8.3 update. ( such as FM transmitter problems, icon problems, map errors and stuttering computer voices such as Kate to name just a few ).

Lossing patience rapidly with Tomtom and will seriously consider holding back on payment for future map / software updates.
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Feek · Posted: Sun Nov 30, 2008 2:06 pm Post subject:

hung_143 · Occasional Visitor Joined: May 17, 2008 Posts: 2

Hi Friend,
Tomtom map is suck not even close to navtext. Everytime, they come out new application it has a full of bug for us to test. That is real bad.
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