TomTom Annoyed With Them

davewhit · Regular Visitor Joined: Oct 25, 2006 Posts: 82

Just to update you guys, i recently updated my brothers tomtom on my tomtom home and it changed my device number. i emailed tomtom and explained and they asked for my recipt through email which i kindly emailed to them.

After a day they wrote back and said it would be sorted in a few days and they would change my device back to mine. Well 3 weeks down the line and 2 emails later still nothing. Ok i love my tomtom one, no quibbles with that but as for tomtom themselves i am honestly dissapointed and cannot do nothing with home till they sort out this problem.

thought i would let people know where i am upto and to warn people if using another tomtom one on your home make sure you register in another email before downloading anything

dvae

Oldboy · Posted: Sat Apr 07, 2007 4:17 pm Post subject:

I just got this back from TomTom the other day.

davewhit · Regular Visitor Joined: Oct 25, 2006 Posts: 82

Haven`t tried that yet but wil have a go but as yet i have had no other reply to my last email asking when they will reset my device code

Andy_P · Posted: Mon Apr 09, 2007 11:00 am Post subject:

davewhit · Regular Visitor Joined: Oct 25, 2006 Posts: 82

Update on the above message so be aware if you try using another tomtom on your home, its abloody disgrace why they cant change it for me but never mind will wait 6 months

dave

Dear Mr ********

Please be informed that in accordance with our terms and conditions, only one device code is to be used for a TomTom account at a time. We are therefore unable to modify your device code as requested, even given the fact that your reasons for modifying the device code in the first place are perfectly valid. The only thing we can suggest right now is that you keep this account under your brother's device code and create a new TomTom account under a new email address for your own device code. This can be a hotmail or yahoo or any other free email server's email address

Darren · Posted: Wed Apr 11, 2007 9:12 am Post subject:

That is clearly stated in their PLUS Service terms. It's like that to stop users subscribing to a PLUS Service and then plugging in all your friends and families units and installing the PLUS data on them. When you use PLUS for the first time you input which device you wish to use PLUS with. You can then change this device once every 6 months.

Are we to gather that you tried installing data from a subscribed PLUS service on the other device?

If you don't use the PLUS Services then it has zero effect on system updates and using HOME etc for all other features.
_________________
Darren Griffin

davewhit · Regular Visitor Joined: Oct 25, 2006 Posts: 82

I was actually trying to put sunrise on my brothers tomtom as it was brand new and had all up to date on it except he didnt have sunrise. Yes i know it was my mistake and i ave registered him for tomtom home on his own computer now even though he cant even use a pc but still never mind

dave

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