Help - TomTom ONE Return Nightmare!

UncJ · Occasional Visitor Joined: Dec 20, 2006 Posts: 12

I am at the depths of despair tbh after having to return my new TomTom ONE v2 and the dire CS I am experiencing from TomTom. Here's the saga:-

Had my TomTom ONE v2 for just over a month and on Dec 24th whilst driving along the screen went dead and smoke came from the bottom of the unit so disconnected quickly from the TomTom car charger. Phoned up Handtec where I bought it from and was told as it was now over 30 day's since I bought it I would have to return it to TomTom, fair enough.

As it was chrimbo and did not want it getting lost in the post I contacted TomTom CS on January 3rd and was told no problem, looks like a failed charger that has burnt the unit out so we will send you a new charger (Which arrived the week after) and a box to return the ONE v2 without SD card for a straight swap with a new unit. I was told I would receive the new unit in between 5-10 working day's time. Box arrived on the 8th and I returned it straight away, they recieved it next day and acknowleged this by email. Now that was the easy and good bit!

Since then ...... nothing! I have contacted them by phone and get told they will chase it up, I have emailed them and get told the same but still nothing has happened and they have not returned my unit. Every single time I speak to anybody they say wait another week and get in touch if you have not received it, we can't figure out why they have not sent it etc, etc.

I have been without this unit for the best part of 2 months now and have no idea whatsoever if/when I'm ever going to get it back! Most times I call TomTom CS I get a foreign call center and they are worse than useless.

So - Help! Anybody got any ideas at all, anyone have any contacts I can contact directly higher up the chain @ TomTom or know what I can do to finally resolve this nightmare???

Your's - Really fed up and grateful for *any* help at all.

Crying or Very sad

UncJ · Occasional Visitor Joined: Dec 20, 2006 Posts: 12

Ticket number if required is:-

UncJ · Occasional Visitor Joined: Dec 20, 2006 Posts: 12

Update:-

Amazing, as soon as I post it seems to be almost resolved, don't know if anyone from the forum contacted them on my behalf but if you did - Many, many thanks!!!

Just been issued an "FOC" (Free of charge) ticket number and a UPS tracking number straight after. Phoned them up and at last got a UK CS rep and it seems as though the goons @ TomTom repair centre have probably lost my original returned unit hence the delay.

Let's see what happens now .....

Eldar · Posted: Fri Feb 09, 2007 12:37 pm Post subject:

UncJ · Occasional Visitor Joined: Dec 20, 2006 Posts: 12

JB101 · Posted: Fri Feb 09, 2007 6:08 pm Post subject:

Hooray a happy ending!

Gotta love the internet! :D

Noobiest · Occasional Visitor Joined: Jan 07, 2007 Posts: 57

TomDavison · Posted: Sun Feb 11, 2007 9:48 am Post subject:

EricWB · Frequent Visitor Joined: Jan 31, 2007 Posts: 310

Quite rightly you were not satisfied with the service from TT but the real problem started with Handtec who you seemed quite happy about, but they just fobbed you off by saying saying it was more than 28 days since you purchased it so it had nothing to do with them. The reality is that it had everything to do with them, they sold you the TT they were responsible for sorting it out. They could have refunded your money, or replaced the unit, or repaired it with your agreement, the law of the land (UK that is ) says they are responsible as the seller for the quality of everything they sell and we should all campaign to ensure we get the service we should getting from these retailers.

classy56 · Posted: Sun Feb 11, 2007 10:56 am Post subject:

mrstella · Regular Visitor Joined: Jun 18, 2005 Posts: 154

nice one, i may need your help if the first reply to my question is anything to go by.

Sent CS an email (via tomtom website) saying that my 910 is dead as it wont take a charge, be it from the car charger dock or my home dock, if i wiggle it in either charger it says charging but then stops charging after i take my hand off the unit, green light is on, either when charging or not. I assume its a duff connector, dry joint etc.

First reply i get is please ensure that your 910 is fully charged and then perform a reset 8O 8O 8O Doh dont fancy sitting here for a few hours in one position trying to get it fully charged Wink

So sent them an email and see what happens.

regards

Peter

UncJ · Occasional Visitor Joined: Dec 20, 2006 Posts: 12

OK, got the new unit on Monday and fully tested yesterday with a 100 mile trip so well happy right now. Smile

One thing I did notice though was when I connected this new unit up to the PC it has now been identified as a "TomTom One *v3*" ??? Anybody know if there's been a "silent" update to the One? And this was before I updated it with the latest software + fast sat fix stuff. 8O

Andy_P · Posted: Wed Feb 14, 2007 11:57 am Post subject:

According to TomTom there never was a v2. The "New Edition" is officially a v3. Stop it!

	PocketGPS
	Web