tomtom 700 not being recogised by PC

[nudda]

Upgraded my tomtom 700 to 6.15 and its now not being recognised when I plug it in. its definately plugged in ok, all powered up and ive tried it in various usb ports on various pcs ... all not recognising the tomtom being there. Can anyone help ?

thanks

[lbendlin]

does the message "Do you want to connect to computer" pop up on the 700?
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

[nudda]

thanks for the reply.

No , nothing at all. Its not even being shown in My computer (which it used to).

[graeme_symington]

Had the same problem with my TT910. Had to do a reset via the button with a paper clip. I found the following on another post.

Thank you for contacting TomTom Customer Support.

If the computer does not recognize the device, try the following:
• Make sure the device is fully charged before connecting it to the computer or ideally connect also the power cable to the device / home dock.
• Reset the device using a paper clip. When resetting, keep the reset button pushed in for at least 10 seconds, but DO NOT turn the device back on until it is connected to the computer.
• Try different USB ports (preferably ones which are on the back of the computer)

• Make sure the user has got 'Administrator' rights on the PC. Otherwise he may not be allowed to connect new hardware (especially the case when using office computers)
• *Note: GO510/710/910 are only compatible with computers which can also run TomTom HOME (not Win 98/98SE)
• If the device is NOT listed as a 'Removable drive' under 'My Computer', try the following:
o Go to Start and right-click on 'My Computer' and select 'Properties'
o Select the 'Hardware' tab
o Select device manager and Expand 'Disk drives'
o If the TomTom device is shown there with a red cross (see above), right-click on it and select 'Enable'
o Check under 'My Computer' if the device does now show up as a 'Removable drive'
• If it still does not show up as a removable drive send the registry cleaner attached to this FAQ.
o When running this program, a window will open for only 1 second, removing the USB registry entries of the TomTom device from the computer.
o Next time the device is being connected, the computer should display the message 'New Hardware found'

Should these not work, then please contact us by using the telephone number given below:

0845 161 0009

You can reach us on this number Monday - Friday between 08.00 and 20.00 UK time.


We hope to have answered your question
Should you have any questions or suggestions, please let us know.

[nudda]

Excellent ! Thanks for this graeme_symington
I will give it a go at lunch time

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