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Lost Map

 
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jerry098
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Joined: Oct 01, 2005
Posts: 5

PostPosted: Sat Oct 01, 2005 8:34 pm    Post subject: Lost Map Reply with quote

Sad I've just bought a Go 300 and playing with the PC I've managed to delete the UK map without making a backup! The map files don't seem to be on the CD and I can't find anywhere to download them!
Can anyone help please?
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sparkey
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Joined: Jul 01, 2005
Posts: 185
Location: Pembrokeshire

PostPosted: Sat Oct 01, 2005 8:55 pm    Post subject: Reply with quote

Hi if you are running windows xp have a look in your documents as when i connected my TTG 300 for the first time it saved a copy there for me,file name will be your product code of the tomtom. the only other way is to contact tomtom.
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jerry098
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Joined: Oct 01, 2005
Posts: 5

PostPosted: Sat Oct 01, 2005 9:23 pm    Post subject: Reply with quote

Thanks for the reply but nothing in my documents. Still trying to contact TomTom.
Cheers
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james23_uk
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Joined: Sep 21, 2005
Posts: 29

PostPosted: Sat Oct 01, 2005 9:26 pm    Post subject: Reply with quote

Only other chance is to check your Trash folder. You could have copy in there. If not, TomTom are the only people who can help.
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jerry098
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Joined: Oct 01, 2005
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PostPosted: Sat Oct 01, 2005 9:42 pm    Post subject: Reply with quote

Hasn't someone got a backup they would email me?
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james23_uk
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Joined: Sep 21, 2005
Posts: 29

PostPosted: Sat Oct 01, 2005 9:45 pm    Post subject: Reply with quote

I'm new to this game, but I think only the map you were issued with will work on your machine. If I am correct it is to prevent people from copying and distributing maps.
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jerry098
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Joined: Oct 01, 2005
Posts: 5

PostPosted: Sat Oct 01, 2005 9:46 pm    Post subject: Reply with quote

I don't know but it's worth a try.
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rkm_hm
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Joined: Nov 28, 2004
Posts: 532
Location: Warwick, UK

PostPosted: Sat Oct 01, 2005 10:19 pm    Post subject: Re: Lost Map Reply with quote

jerry098 wrote:
Sad I've just bought a Go 300 and playing with the PC I've managed to delete the UK map without making a backup! The map files don't seem to be on the CD and I can't find anywhere to download them!
Can anyone help please?


As others have suggested, your only solution is to contact TomTom.

Only they can decide - once you've furnished your proof of purchase etc. - whether you are a genuine owner who has had an unfortunate accident or whether you have acquired a TTG which fell off the back of a lorry and are now trying to acquire some bootleg software to go with it. Providing you can convince them that you're in the first category, I'm sure that they'll be very helpful.

Getting a copy from another user is no good - because that will have been activated to work on their specific device - and won't work on yours.
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Roger
TomTom via135

Satmap Active 10+ v1.50 with full UK 1:50k map and 1:25k/1:10k County maps of Hampshire & Warwickshire
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jerry098
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Joined: Oct 01, 2005
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PostPosted: Sat Oct 01, 2005 10:23 pm    Post subject: Reply with quote

Thanks for you help - I'm still trying to contact TomTom
Cheers
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fatmanscoop
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Joined: Jul 07, 2005
Posts: 244
Location: Nottingham...

PostPosted: Sat Oct 01, 2005 10:27 pm    Post subject: Reply with quote

I did the same thing 3 month ago so rang tomtom who were only to happy to help because my ttg was only 3 weeks old at the time they sent me a new SD card with GB map on all i had to do was return my old SD card to them with proof of purchase
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dill
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Joined: Aug 05, 2005
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PostPosted: Sun Oct 02, 2005 9:09 am    Post subject: Reply with quote

As you have a product code, a copy of a map that is covered by that product code will work.
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Eldar
Pocket GPS Moderator
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Joined: Sep 24, 2004
Posts: 1294
Location: London

PostPosted: Sun Oct 02, 2005 11:19 am    Post subject: Reply with quote

jerry098 wrote:
Thanks for you help - I'm still trying to contact TomTom
Cheers
Have you formatted the SD card?
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rkm_hm
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Joined: Nov 28, 2004
Posts: 532
Location: Warwick, UK

PostPosted: Sun Oct 02, 2005 11:20 pm    Post subject: Reply with quote

dill wrote:
As you have a product code, a copy of a map that is covered by that product code will work.


That's interesting! Are you sure?

I had always assumed that the product code was encrypted into the actual map file, and that the software used this, plus the device code, to calculate the Activation Code and compare with the code entered. Is this not how it works? If not, how does it work?
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Roger
TomTom via135

Satmap Active 10+ v1.50 with full UK 1:50k map and 1:25k/1:10k County maps of Hampshire & Warwickshire
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Zeena
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Joined: Oct 15, 2004
Posts: 187
Location: Norway

PostPosted: Mon Oct 03, 2005 1:07 am    Post subject: Reply with quote

Actually you can use a backup from wherewer you want.

Find a friend and copy the content on his card into your SD-card.

I have done this in simmilar cases with my own customers and it works great.

Remember that the activation happens with your productcode and a copy of the maps is no good without it.

The activationcode etc is stored inside the GO itself, not on the SD-card, but your GO know what map it is activated for.
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Gunnar Nystul, Forum Admin, TomTom Forum Norway and Nystul Navigasjon
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rugrat2
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Joined: Aug 14, 2005
Posts: 170
Location: Hull East Yorks

PostPosted: Mon Oct 03, 2005 10:35 am    Post subject: Reply with quote

Yes I too screwed up my card in the first days of having go300 and just copied a friends card no probs..
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