TomTom Activation is more hastle than it's worth!

4150TT3 · Occasional Visitor Joined: Oct 11, 2004 Posts: 6

Having had a fault with my new iPAQ 4150 I had to reinstall TT3. VERY annoyed with the hastle I've had with TomTom so far...(read from the bottom up)

Customer 11/10/2004 07.43 PM
I'm sorry but this is totally ridiculous and unacceptable. I DO NOT have any documentation that proves the item was swapped out - it just was.
Had I been dishonest I could have used an easily obtainable 'cracked' version of the software and not had to pay you any money (I know of several people using the pirated version with no problems). Instead I opted to purchase the software legitimately as I personally do not condone software piracy. I believe that if I want to use something, I should pay for it! It now feels as if I am being penalised for my legitimacy. Had I chosen to use an illegal copy I would have not encountered any problems at all. Right now I feel very annoyed that I'm having to waste my time composing this email (I really have better things to do). I bought the software in good faith, loaded it onto my iPAQ (which was faulty), exchanged the unit (it had not occurred to me that I might need proof of this), tried to reload the software and now can’t use the device for the reason it was purchased. Your security measures are obviously a compete waste of time. If anything your actions are only likely to increase piracy not limit it!

I’d appreciate it if you could remedy this situation as soon as possible.

Response 11/10/2004 01.49 PM
Dear 4150tt3,

As explained in our previous mail we are not allowed to send you a new activation code without a document that proofs that your device was replaced to reactivate your software we need a document proofs that you have a new or refurbished device. This can be a proof of purchase of the new device a repair form or courier delivery document. If we receive such we will gladly activate your software again on your new device.

With best regards,

The TomTom Customer Support Team

Customer 11/10/2004 11.11 AM
Hi - I have no document that proves the device was changed - it was just exchanged. Please allow me to reactivate my product code on your website.

Regards,

4150tt3.

Response 11/10/2004 10.44 AM
Dear 4150tt3,

Thank you for your e-mail.
If you cannot activate your product again through help of our website www.ttcode.com, please fax any kind of document that can prove you have a new, repaired or replaced device, explaining the need to activate again. Alternatively you can update your question on our customer support website, and attach a scanned copy of your document to this incident.

Please supply the following information, either via fax ((+31)20-4469447), addressing our Activation Team, or update your question on the website (My TomTom), in both cases including the following information:
- your proof of repair or proof of purchase,
- your product code,
- your device code.

If using a fax, please also mention:
- your email address and
- the reference number of this email communication.
Please use a printed and no hand-written text in case you provide the product and device codes.
As soon as we have received such documentation, together with the device and product code, we will gladly activate your TomTom Navigator software again.

With best regards,

The TomTom Customer Support Team

Customer 09/10/2004 04.41 PM
My product code is: xxxxxx xxxx xxxxx

Customer 09/10/2004 04.29 PM
The screen on my new PDA went faulty. I returned the unit and it was exchanged for a new unit. I am now unable to use TomTom navigator on my new unit because of an activation problem. Can you sort this out for me please?

Darren · Posted: Mon Oct 11, 2004 6:59 pm Post subject:

You don't actually explain anywhere in the above post what exactly the problem is when you try to activate?

I don't see what else TomTom can be expected to do in the absence of documentary proof that your device was replaced? Whilst I don't doubt it was, were TomTom to issue new activation codes to all who asked it would make the activation process pointless.

Can you not ask the retailer or whoever it was you dealt with to provide a letter confirming that your device was replaced due to a fault?
_________________
Darren Griffin

4150TT3 · Occasional Visitor Joined: Oct 11, 2004 Posts: 6

Hi Darren,

THe problem is that the new iPAQ 4150 I purchased had a faulty screen. TT3 was installed on the device before the screen went faulty. I returned the iPAQ to the store where it was purchased and the gave me a brand new one. When I tried to install TomTom on the new device I was unable to because of the way that Tom Tom licensing works. Basically when the software is installed it is registered against the device so that it cannot be reused by anyone else. They are now refusing to allow me to activate the software on my replacement unit without some sort of reciept that I don't have. I really did not think this would have been nessesary when I went to the store to have it changed!

As you can probably tell from the post above - I am less than impressed with this!

Darren · Posted: Mon Oct 11, 2004 7:06 pm Post subject:

TomTom's activation process allows a second installation to a different device 7 days after the first installation.

Is it less than 7 days since you first installed? If so you may wish to wait until the 7 days has pased and then re-install, you will then be able to activate.

I would also urge you to obtain proof that your unit was replaced as with this TomTom will happily re-issue a new activation key. I understand your frustration but TomTom have had to implement these processes (as all other Nav Programs now have) because Piracy is rife as you point out, if they don't sell software and make a return then there will be no TomTom 4 or whatever they call it! Perhaps you may like to tell all those whom you know are using pirated versions that. TomTom is not Microsoft and whilst MS 'may' be able to swallow the losses that pirated software results in, TomTom, Navman and others cannot.

Hope this helps?
_________________
Darren Griffin

4150TT3 · Occasional Visitor Joined: Oct 11, 2004 Posts: 6

Darren · Posted: Mon Oct 11, 2004 7:16 pm Post subject:

Yes, 7 days after first install you can install to a wholly different device, after that it's 6 months before you can do the same. But you can re-install to the same device as many times as you wish.
_________________
Darren Griffin

SpeedCam · Posted: Mon Oct 11, 2004 9:21 pm Post subject:

If your copy is fully legit, which it sounds like, you will have a product code. There is a program floating around the internet that as long as you have a valid product code, it will generate the activation code. I don't see this as pirating or software left as long as you have fully purchased copy of TomTom.

Darren · Posted: Mon Oct 11, 2004 9:27 pm Post subject:

And completely unneccesary if proof is provided. It's not hard to obtain such proof if the circumstances are indeed legitimate.

The program you refer to is neither legitimate nor justified and exists for only one purpose - piracy. Please refrain from discussing such programs in these forums.
_________________
Darren Griffin

4150TT3 · Occasional Visitor Joined: Oct 11, 2004 Posts: 6

As it happens you don't even need the product code. I'm well aware of the whole keygen/.mid/.exe thing but why would I want to do this when I have spent my hard earned cash on a legeit copy??

It's easier to riff off the software than be a legitimate user!! - Absolutley ridiculous!!

The point is that it's inconvenient to say the least to have to do all this running around. At the end of the day - if I was really wanting to pirate the software (i.e. install it on another PDA) - I could just present the reciept for the new device and tell them I upgraded!! - making the whole proof of swap / repair / purchase or whatever competely pointless!!

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