PayPal Issue - Problem with New & Renewing Subscriptions
Date: Wednesday, October 14 @ 17:47:58 UTC
PayPal are experiencing an ongoing issue with payment notifications.
The issue is preventing us from receiving the payment notification when you subscribe or renew and consequently the system which would normally activate your subscription automatically is not functioning.
If you have paid today either to commence a new subscription or to renew (manually or automatically) using PayPal and you do not have access to the downloads then you may be affected.
Please login to your PayPal account and confirm a cleared payment has been made. If payment has been made and you do not have access (please allow 1hr between payment and access being granted) then please open a support ticket.
To open a ticket, complete the support form here. If you ensure you are logged in first then your forum account details will be completed automatically. It will speed up the resolution if you can provide the PayPal Transaction ID. As soon as your ticket is received we will verify payment with PayPal, credit your account and respond to confirm this has occurred.
Please accept our apologies for this, under normal circumstances activation is instant. PayPal do not yet have a resolution and the current problem is listed as 'On-Going'.
Click here to log a support request...