IMPORTANT - Subscription renewals - recurring payments
Date: Thursday, September 03 @ 20:06:57 UTC
Topic:
 A repeat reminder as some of you are still claiming ignorance of this! In August last year we introduced recurring PayPal subscription payments. By subscribing to our service you agree to enter into an recurring payment subscription service as clearly stated.
Our Terms & Conditions on the Subscription page state that we offer a no quibble refund so long as you have not downloaded data subsequent to the renewal payment being taken. We also provide a reminder via email a few days before renewal that an automatic payment will be taken and full guidance on cancellation is given.
Despite all of this a small but steady number of you are complaining that we have taken your money without permission. We have not helped ourselves! It is your responsibility to appraise yourself of our terms when subscribing. These terms are not hidden in small print but clearly stated on the subscription page in normal sized text.
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