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	News: Easyjet show how not to do Customer Service In an ideal world everything would go to plan and work smoothly. In the real world things are somewhat different. Things can and will go wrong! It is a testament to the procedures and customer care of companies how things are handled when they do go wrong. I had a very sharp object lesson on how not to implement Customer Services Policies yesterday from Easyjet. Normally an article like this would not make our pages. As not just myself, but about 2000 other people at Gatwick Airport on Easyjet flights, including 200+ heading to MWC in Barcelona it became a valid topic. This is not only an example of how important Customer Services are but also the knock on effect of a 'small' problem can ripple through the lives and livelihoods of those affected. Click here to read more... Click here to discuss... Posted on Sunday, February 14 @ 23:57:10 UTC by Mike Barrett


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