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Sim card problem

 
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psyskiesman
Lifetime Member


Joined: Jun 22, 2004
Posts: 322
Location: Swindon, Wiltshire

PostPosted: Fri Aug 21, 2020 11:29 am    Post subject: Sim card problem Reply with quote

I have more than one device (Tomtom Go Live 1005) and one is connected and up to date, the other is pretty much up to date but the sim card is showing as not connected. What would happen if I swapped the sim card from the "good" one to the other?
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justbrowsing
Frequent Visitor


Joined: Nov 10, 2011
Posts: 622

PostPosted: Fri Aug 21, 2020 11:43 am    Post subject: Reply with quote

I don't think that will work and I seem to remember reading that if a simcard is not connected to their server in over 12 months it's automatically deactivated & that TT won't/can't reactivate them
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psyskiesman
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Joined: Jun 22, 2004
Posts: 322
Location: Swindon, Wiltshire

PostPosted: Fri Aug 21, 2020 12:24 pm    Post subject: Reply with quote

Thing is, they have allowed me to purchase Live Services for a year, and asked which of my 3 devices I wanted it applied to, so I chose the one which works well, but had not been connected for a while, except via computer for map updates. I just wish I could explain the problem to a real live person and not their stupid robot thing.
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