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crashes on launch
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Davidwf
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Joined: Oct 26, 2005
Posts: 70
Location: Suffolk

PostPosted: Fri Mar 03, 2017 1:15 am    Post subject: crashes on launch Reply with quote

Have been using the Android app for a couple of years now with no problems.....now it crashes on launch.
I have un / re-installed the app and even done a complete factory reset and format of my SD card but the problem continues.
Could it be a recent Android update ?
Phone is Moto G 2nd gen running Android 6.0
I have already raised a support ticket and sent crash logs in
Am I the only one with this problem ???
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MaFt
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Joined: Aug 31, 2005
Posts: 14148
Location: Bradford, West Yorkshire

PostPosted: Fri Mar 03, 2017 11:42 am    Post subject: Re: crashes on launch Reply with quote

Have you moved it to the SD card? If so then move it back to internal storage and it will work.

MaFt
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Davidwf
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Posts: 70
Location: Suffolk

PostPosted: Fri Mar 03, 2017 1:38 pm    Post subject: Reply with quote

I have, I did, and no it still doesn't work Sad .... but the latest version of Android treats the SD card as internal storage anyway
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MaFt
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PostPosted: Fri Mar 03, 2017 4:13 pm    Post subject: Reply with quote

An SD card used as 'internal storage' in Marshmallow and later is still technically different from actual internal storage. It's been known to cause problems and I've seen it first hand on the HTC 10 in Marshmallow. Even with the SD Card formatted as internal storage, the app simply refused to load. Moved back to actual internal storage and it was fine.

But if you've tried that then I'm a bit stuck for what to suggest :/

Actually, is it on 6.0 or 6.0.1? I'm sure a while back we had issues on some devices running 6.0 but these were resolved once 6.0.1 was released for those devices.
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Davidwf
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Location: Suffolk

PostPosted: Fri Mar 03, 2017 6:29 pm    Post subject: SORTED :)_ Reply with quote

well, my flabber is ghasted.....I moved it to internal storage (i.e. PROPER internal storage and it launched OK Smile
Thanks for your help on that - maybe the support guys should be made aware
for the record my phone runs 6.0 and there are no later updates
thanks again
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MaFt
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PostPosted: Sat Mar 04, 2017 10:55 pm    Post subject: Reply with quote

Yeah, I should add it to the CamerAlert manual too...!

Thanks for confirming it worked though :D
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molerat
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Joined: Jul 06, 2007
Posts: 140
Location: Very North of the Border

PostPosted: Sat Mar 11, 2017 5:56 pm    Post subject: Reply with quote

Came on here to look for an answer to the same Confused

Running on 2 Android tablets with app on SD, works fine on one (5.0.1) but crashes on the other (6.0) which confused me Rolling Eyes
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MaFt
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PostPosted: Mon Mar 13, 2017 11:31 am    Post subject: Reply with quote

molerat wrote:
Came on here to look for an answer to the same Confused

Running on 2 Android tablets with app on SD, works fine on one (5.0.1) but crashes on the other (6.0) which confused me Rolling Eyes


Has moving it to the proper internal storage fixed the issue on the Marshmallow tablet?
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nickjd
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Joined: Nov 12, 2006
Posts: 1

PostPosted: Fri Mar 17, 2017 12:37 am    Post subject: Reply with quote

I have similar issue with a Vodafone Smart Ultra 6 android phone. Cameralert had been working perfectly on it for over a year until recently when I updated it to Marshmallow 6.0.1. The app now crashes on launch every time and reinstalling it hasn't solved it.
Although the phone has provision for an SD card I have never installed one, so I assume (I'm not very tech savvy) that the app must be installed in "proper" internal storage.
Any thoughts on a solution please?
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grillphil
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Joined: Apr 11, 2007
Posts: 42
Location: Waltham Cross, Herts.

PostPosted: Mon Mar 20, 2017 9:54 am    Post subject: Reply with quote

Cheers chaps. Read this and it sorted my problems too with a HTC One M8 Very Happy
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Kremmen
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PostPosted: Mon Mar 20, 2017 10:01 am    Post subject: Reply with quote

I've heard of other apps with 6.0.1 issues.

Not spotted what the actual reason or fix is though.
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abre
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Joined: Jan 30, 2013
Posts: 45
Location: Saddleworth, Yorkshire :o)

PostPosted: Tue Mar 21, 2017 11:29 pm    Post subject: Reply with quote

I'm no expert, but was involved in developing a Movie download app for Android devices... The biggest issue we had was device type vs OS version and the icing on the cake was any manufacturer UI overlay tweaks applied to the OS which wreaked havoc on random builds of our app.
Also certain manufacturers devices were more prone to issues than others... Sony and Blackberry being particular pains in the .... on so many levels.
I'm an iPhone user and I was astounded by the lack of consistency across the OS version point releases.
We had to restrict the specified OS version build for our app for release to ensure it worked at launch!
You guys have identified here that a point upgrade of OS is problematic and this does need to be kept in mind when an app stops working as expected after doing an innocuous OS point upgrade!
All the best...
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MaFt
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PostPosted: Wed Mar 22, 2017 11:54 am    Post subject: Reply with quote

A few phones had issues with the app when running 6.0.1 however after the 6.1 update it was all working again.

I'm not sure we ever goto to the bottom of it though :/
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Yiam
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Joined: May 18, 2007
Posts: 14

PostPosted: Tue Apr 04, 2017 10:19 pm    Post subject: Crashes are normal now Reply with quote

Lately I find that CamerAlert crashes with monotonous regularity, I think it's getting to the point of being unusable. I suspect that iOS gets the development money and Android is the poor relation. Sad as I've been a user for too many years to remember now but I see an end coming soon.
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MaFt
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PostPosted: Wed Apr 05, 2017 11:46 am    Post subject: Re: Crashes are normal now Reply with quote

Yiam wrote:
Lately I find that CamerAlert crashes with monotonous regularity, I think it's getting to the point of being unusable. I suspect that iOS gets the development money and Android is the poor relation. Sad as I've been a user for too many years to remember now but I see an end coming soon.


You suspect wrong.

What device are you using and are you submitting the crash logs?

MaFt
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