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add community content option has disappeared GO5100

 
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tonygold
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Joined: Jul 14, 2006
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PostPosted: Sun Oct 16, 2016 12:45 pm    Post subject: add community content option has disappeared GO5100 Reply with quote

now here's something that has driven me potty today.
i have been able in the past to 'add community content' to my GO5100 (its a list of my customers) via the TYRE program. i used to right click the MyDrive Connect icon in my system tray and the option was there.
it no longer is. there are just 3 options (view updates, settings and quit).

when i connect my Via 130 to the same computer and right click the same system tray icon i am showed the all important 4th option of 'add community content'.

i'm not going mad, until recently (last couple of months at most) i have had this 4th option available to my GO5100 but now its not there. can anybody enlighten me as i desperately need to update my customer database on the GO5100. the GO5100 is showing on the computer screen as connected. it accepts the map correction updates etc, it's just this that is missing - or is it me!!!

many thanks.
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justbrowsing
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Joined: Nov 10, 2011
Posts: 678

PostPosted: Sun Oct 16, 2016 4:38 pm    Post subject: Reply with quote

See what (excuses) the "experts" on the TT forum have to say about this, should be good for a larf!
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tonygold
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PostPosted: Sun Oct 16, 2016 4:52 pm    Post subject: Reply with quote

The weird thing is that it did work last time I needed to use this (around 2 months ago). I don't see what has changed to make this menu option disappear for the GO5100 but still remain for the VIA 130?
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justbrowsing
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PostPosted: Sun Oct 16, 2016 5:27 pm    Post subject: Reply with quote

Have they upped the app since the last time it worked maybe?
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tonygold
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PostPosted: Sun Oct 16, 2016 9:56 pm    Post subject: Reply with quote

No idea. How would you check?
Think I may have to call tomtom CS but can't imagine them being much help about it!
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DennisN
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PostPosted: Mon Oct 17, 2016 9:51 am    Post subject: Reply with quote

Tomtom CS will confirm that you actually ARE going mad, so don't kid yourself. They will tell you all the solutions - they won't work, so tell them you've already done that (soft reset, hard reset, reinstall all the software and systems, take two paracetamols and a slug of gin).
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If it tastes good - it's fattening.

Two of them are obesiting!!
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dhn
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PostPosted: Mon Oct 17, 2016 10:05 am    Post subject: Reply with quote

As far as I am aware, models such as the Go 5100 have NEVER been able to use the Add Community content in the desktop's tomtom icon. Earlier Nav 3 devices such as the Via 130 can use the Manage Community Content link.

You can add pois to the Go 5100 using MyDrive but no associated bmp files nor will the pois show on the driving map.

See the video below at the 2 min 10 sec mark:

https://www.youtube.com/watch?v=PIs5tGFhQIA

But see a somewhat workaround in Tomtom's Discussion forum to show a custom category of poi on the screen:

https://en.discussions.tomtom.com/mydrive-connect-apps-474/adding-third-party-pois-1012790/index1.html#post1123962
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tonygold
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PostPosted: Tue Oct 18, 2016 8:06 am    Post subject: Reply with quote

dhn wrote:
As far as I am aware, models such as the Go 5100 have NEVER been able to use the Add Community content in the desktop's tomtom icon. Earlier Nav 3 devices such as the Via 130 can use the Manage Community Content link.

You can add pois to the Go 5100 using MyDrive but no associated bmp files nor will the pois show on the driving map.

See the video below at the 2 min 10 sec mark:

https://www.youtube.com/watch?v=PIs5tGFhQIA

But see a somewhat workaround in Tomtom's Discussion forum to show a custom category of poi on the screen:

https://en.discussions.tomtom.com/mydrive-connect-apps-474/adding-third-party-pois-1012790/index1.html#post1123962


hi
thanks for links dhn (i will watch these asap).

UPDATE.
many thanks dhn. that video link sorted it for me. i must have had a senior moment because that is the method i used to originally put my custom poi's onto my GO5100 but had forgotten that and was attempting to do it the same way as with my VIA 130 ie by using the system tray option of adding community content (that i now know does not work for the 5100).

many thanks again. i have now successfully updated my customer poi list!!
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