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Map update download time
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bazzza
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Joined: Nov 05, 2006
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Location: East Yorkshire

PostPosted: Thu Aug 29, 2013 9:45 am    Post subject: Map update download time Reply with quote

I have seen queries on this subject before but no answers.
I have recently bought a TT Via 135 with lifetime free map updates. When I first installed the maps, in July, the initial map update took so long to download that it cost me 6 for exceeding my download limit (5GB).
In August there was another map update (2.7GB) and I exceeded my download limit again and incurred an extra charge from my ISP.
2 Questions:
1.Why does it take so long to download a map change? (My broadband speed is ok for everything else)
2.How often are these map changes issued?

Sorry I appear to have posted this twice somehow.
Duplicate deleted. GerryC
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Bazzza
TTGO520 Version 9.430
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dhn
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PostPosted: Thu Aug 29, 2013 10:21 am    Post subject: Reply with quote

Do you by chance have a network monitoring tool installed on your computer (such as DU Meter)?

Also, you can try to change the port setting in the desktop icon to 5000.

Further, perhaps you have an anti-virus package (like ESET or Kapersky) or a firewall hindering proper transmission.
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David
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bazzza
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PostPosted: Thu Aug 29, 2013 10:26 am    Post subject: Re: Map update download time Reply with quote

bazzza wrote:

2 Questions:
1.Why does it take so long to download a map change? (My broadband speed is ok for everything else)
2.How often are these map changes issued?


Duplicate deleted. GerryC


Sorry David, with the exception of the firewall, most of that is beyond me.
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Bazzza
TTGO520 Version 9.430
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dhn
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PostPosted: Thu Aug 29, 2013 11:34 am    Post subject: Reply with quote

In the notification area of the computer's desktop (bottom right of the task bar) should be the MyTomTom desktop icon. Right click it and select settings.

In the Connections tab, change the port to 5000. Save the settings.

Also, do you have anti-virus installed on your computer? If so, which one?
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David
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bazzza
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PostPosted: Thu Aug 29, 2013 4:52 pm    Post subject: Slow maps download Reply with quote

Thanks David. I made the changes you suggest but it would only let me save the changes if I set it to "Use System Settings". Is that OK? I am using AVG Free Antivirus without the AVG Firewall but Windows Firewall is "on".
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Bazzza
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dhn
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PostPosted: Thu Aug 29, 2013 6:09 pm    Post subject: Reply with quote

Well, see if it helps.
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bazzza
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PostPosted: Thu Aug 29, 2013 7:24 pm    Post subject: Map download time Reply with quote

Can anyone answer my second question?
How often are these map updates issued by TomTom?
I don't mind a couple of quid extra on my broadband bill if the update is only once a quarter, but if it is every time I plug my TT into the computer it's a different matter.
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Bazzza
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marksfish
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PostPosted: Thu Aug 29, 2013 7:42 pm    Post subject: Reply with quote

They are issued every 3 months or so. Are you on Plusnet by any chance? If so, schedule the download for after midnight when it doesn't count towards your allowance.

Mark
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bazzza
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PostPosted: Thu Aug 29, 2013 9:14 pm    Post subject: slow map downloads Reply with quote

I'm not on Plusnet. I'm on Madasafish which is the same company. That is useful information. I'll check on that.
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Bazzza
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marksfish
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PostPosted: Thu Aug 29, 2013 9:28 pm    Post subject: Reply with quote

I was with MAAF too until Plusnet took over. They are a different part of the same company and I don't think they have the same off peak system.
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bazzza
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PostPosted: Thu Aug 29, 2013 9:33 pm    Post subject: slow map downloads Reply with quote

Thanks Mark, I'll ring their Customer Services tomorrow and do a bit of arm twisting.
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Bazzza
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bazzza
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PostPosted: Fri Aug 30, 2013 10:22 am    Post subject: slow map downloads Reply with quote

Hi Mark,
You were right, they don't have an off-peak download facility and no amount of arm twisting would give me a 10GB limit in place of my 5GB limit unless I paid for it which is a bit mean when you consider that I have been a customer of theirs for 20 years.
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Bazzza
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bmuskett
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Joined: May 12, 2006
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Location: Stockport, Cheshire

PostPosted: Fri Aug 30, 2013 11:15 am    Post subject: Reply with quote

I would look around at alternatives. If you've been with them for 20 years you may now be able to find a cheaper deal with a higher cap or even unlimited data. Or the threat of you leaving may encourage them to work out a better deal.
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Oldboy
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PostPosted: Fri Aug 30, 2013 9:07 pm    Post subject: Reply with quote

bmuskett wrote:
... you may now be able to find a cheaper deal with a higher cap or even unlimited data....
Which brings us back to someone like Plusnet. Wink
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M8TJT
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PostPosted: Fri Aug 30, 2013 11:29 pm    Post subject: Reply with quote

I get unlimited downloads (6.5Mb/sec), anytime calls and 500 mobile mins for 14/month including line rental from EE on a retention deal Very Happy . Can anyone beat that?
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