LIVE Services Error Code 148

shires999 · Lifetime Member Joined: Nov 09, 2006 Posts: 96

I think that the live traffic is operating it just that the TT devices can't connect to it via their SIM. It could even be a Vodafone issue but I suspect it's more likely to be TT

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Someone over on the TT Forums has had a reply from TT now, confirming that there is a problem with the TT servers.

No estimate as to when the issue will be resolved, so don't expect anything this side of Easter!

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

it will be the same old

that tomtom send out every time there's a problem.

alanwalne · Posted: Mon Mar 18, 2013 9:52 am Post subject:

My wife's Via825 Live is working, but my 750 Live has not worked since Friday morning so it is device specific.......

My device has no connection or SIM id so have Vodaphone stopped sending data to old sim cards? Have newer models got different data carriers?

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

may be it's a ploy to get us to buy a newer unit and help push tomtom sales up.
my daughter's 820 live has been working with no problems all wk end .

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

You can solve the sim ID problem by putting the device into Flight Mode and then back to normal again, but it won't solve the overall problem until TT fix their servers

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

same here swash,
I need my tomtom traffic for work,
I'm that pi**ed off with tomtom to the point where I have just blown the dust off my old navigon satnav at least the old fm tmc works , some traffic is better than none .

swash · Regular Visitor Joined: May 22, 2009 Posts: 65

Yep Gazza awful timing for me, as I work in the Epping area, and the whole surrounding area was a car park this morning due to roadworks on the M11, that are going to be continuing all week.

Would be nice to be able to find out which alternative route is the least bad!

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

the mad thing is I have just spoken to my next door neighbour and we have just checked his tomtom go 540 live , his connected straight away and has full live services,
when I looked at the sim card number it was a newer version than mine , he did say it was a replacement from tomtom 8 months ago

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

this is the latest info on tomtom's web page .

Could not connect to TomTom LIVE Services - Error 148

Updated: 18/03/2013 09.36 AM

Back to support home page

You may see the message "Could not connect to TomTom LIVE Services" when your navigation device cannot connect to the network provider. Your device will display error number 148.

We are working to resolve this. We will give you an update as soon as we have new information.

Receive updates to this FAQ
You can subscribe to this FAQ to be notified of any changes. Click the Notify me button below to receive automatic updates.

Guivre46 · Posted: Mon Mar 18, 2013 11:55 am Post subject:

Ditte [TT staff on their Forum] confirms a server problem, which they hope to resolve by Wednesday. dhn has pointed out it maybe the older models that have the problem. Though it might be the server that services older models?
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

Guivre46 · Posted: Mon Mar 18, 2013 4:39 pm Post subject:

On Tomtom's Forum, under the subject 'Live Error code 148' MikkoK has placed a link to an option to receive automatic notification of problems and their resolution.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

here is the reply I got from tomtom

Dear

Thank you for taking the time to contact TomTom Customer Support. My name is Hannah and we are always happy to help.

The reference number for your query is

I am sorry to hear that you have experienced error 148 when trying to access LIVE services on your LIVE device.

We regret to inform you that currently there is an outage of LIVE services as some of TomTom devices are not able to connect to the network. This is being investigated and unfortunately as yet, there is no resolution for this issue.

This is an issue that we are aware of and our technical team is working diligently to resolve this issue as soon as possible. You may be able to access LIVE services later on as it is an intermittent server issue.

We will definitely compensate you for the loss of service once the issue is resolved.

In the meantime, I would recommend that you subscribe to the FAQ we have: http://www.tomtom.com/17000. We will update this page once we have resolved the issue. If you click on 'Notify Me' at the bottom of the FAQ, you will receive an email notification to advise you of the update.

Mr. , we sincerely apologise for the inconveniences caused to you. We really appreciate your co-operation and patience in dealing with this issue.

With Kind Regards

Hannah
The TomTom Customer Care Team

Guivre46 · Posted: Tue Mar 19, 2013 1:35 pm Post subject:

Ditte has just posted that the 'network provider' hopes to have it fixed today. So a Vodafone problem.......
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

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