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Failed to Import from Google maps - help please

 
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lostme
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Joined: Apr 19, 2010
Posts: 77
Location: Essex

PostPosted: Mon Nov 26, 2012 10:06 pm    Post subject: Failed to Import from Google maps - help please Reply with quote

Hope you can give me some advice please. I have trying to import a road route to a long distance trip. After pasting the detail from google maps I get an error message:

Failed to import these files:
Papworth.kml

Papworth was the name of the file.

Last year I was able to do this. Does anyoner know what has changed to prevent this happening and how I can resolve the issue.

I don't have a satnav so I was hoping to use Satmap as I did once before.
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sussamb
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Joined: Mar 18, 2011
Posts: 4410
Location: West Sussex

PostPosted: Mon Nov 26, 2012 10:42 pm    Post subject: Reply with quote

How long is the trip? There was a software update that helped with importing longer trips, so I'd check your software is up to date and also try importing a shorter route to help identify if that is the problem. If so you may need to break your route into 2 or more parts.
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lostme
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Joined: Apr 19, 2010
Posts: 77
Location: Essex

PostPosted: Mon Nov 26, 2012 11:07 pm    Post subject: Reply with quote

sussamb wrote:
How long is the trip? There was a software update that helped with importing longer trips, so I'd check your software is up to date and also try importing a shorter route to help identify if that is the problem. If so you may need to break your route into 2 or more parts.

My trip is 55 miles. Last year I did a route of 80 miles so I thougt it would be ok.

My software is up to date satsync 1.525 and satmap 1.5. I just tried a 3 mile route and it also failed.
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sussamb
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PostPosted: Tue Nov 27, 2012 8:09 am    Post subject: Reply with quote

Don't know what else to suggest, sorry. Maybe it's a problem with Google Maps at the mo?
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lostme
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Joined: Apr 19, 2010
Posts: 77
Location: Essex

PostPosted: Tue Nov 27, 2012 6:51 pm    Post subject: Reply with quote

I emailed Technical support at Satmap last night and by 10 am this morning I had a response. This was very good as I need the route tomorrow.

That's what I call service. They even sent me a word document with screen shots how to do it as apparently there are issues with this.

A big thank you to Satmap for such a speedy response.
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AliOnHols
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Joined: Oct 15, 2008
Posts: 1932

PostPosted: Tue Nov 27, 2012 9:20 pm    Post subject: Reply with quote

Hi lostme, when you have time after your imminent route, would you mind summarising SatMap's solution here please? Sounds like it could be useful.

Many thanks. Ali.
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