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Renew Subscription Button not working

 
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chrisrowe22
Occasional Visitor


Joined: Mar 09, 2007
Posts: 9

PostPosted: Fri Aug 24, 2012 3:35 pm    Post subject: Renew Subscription Button not working Reply with quote

I'm trying to renew my subscription which expires next week, however the "Renew Now" button links to an obsolete page, this is the message I get:

This web page is not available
The web page at https://www.paypal.com/cgi-bin/webscr might be temporarily down or it may have moved permanently to a new web address.
Error 111 (net::ERR_TUNNEL_CONNECTION_FAILED): Unknown error.

I cancelled the recurring payment function last year.

Can you help me renew please?

Thanks
Chris
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GerryC
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 01, 2005
Posts: 1513
Location: West Mids

PostPosted: Fri Aug 24, 2012 3:55 pm    Post subject: Reply with quote

It would be best to submit a support ticket so that the admins can take a look.

Support Contact Form

Gerry
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chrisrowe22
Occasional Visitor


Joined: Mar 09, 2007
Posts: 9

PostPosted: Fri Aug 24, 2012 4:21 pm    Post subject: Reply with quote

It's OK, forget everything I said, I've just tried again and it worked perfectly - Subscription renewed!!

Thanks
Chris
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A13x
Occasional Visitor


Joined: Feb 24, 2006
Posts: 47

PostPosted: Sat Aug 31, 2013 12:41 pm    Post subject: Reply with quote

I know the same feeling, mine didn't auto renew and now I am left without a subscription but paypal still have it set as setup
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Sat Aug 31, 2013 4:17 pm    Post subject: Reply with quote

A13x wrote:
I know the same feeling, mine didn't auto renew and now I am left without a subscription but paypal still have it set as setup


Not really sure what you mean. If PayPal have it set to auto-renew then the payment will come through and it will trigger our systems to add your subscription.

MaFt
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