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Darren Frequent Visitor

Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Apr 03, 2012 4:50 pm Post subject: TomTom admits device 'leap year' bug |
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TomTom has admitted that a leap year bug is behind the issues many users have reported with loss of satellite reception.
The issue first came to light on 31 March with many users reporting problems obtaining a satellite fix. The bug appears to affect the GPS QuickFix files.
TomTom have a page here which states they are working in a fix.
The issue seems to be affecting a wide range of models. Are you experiencing this issue?
The original thread on this issue can be found here.
Update: Wednesday 4th April. TomTom have now posted a software update:
Quote: | TomTom releases new software update to solve GPS reception issue on some devices.
Some customers have been experiencing GPS positioning issues since 31st March. The issue is caused by a ‘leap year’ bug in the software of the GPS receiver provided by a third party.
A software update fixing the issue is now available via MyTomTom. The update is straightforward. Simple instructions about how to update your device can be found at http://www.tomtom.com/386.
Please accept our sincere apologies for the inconvenience. We are fully focused on getting our impacted customers back on the road. |
_________________ Darren Griffin
Last edited by Darren on Wed Apr 04, 2012 5:04 pm; edited 2 times in total |
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Tangsoodogb Lifetime Member

Joined: May 23, 2006 Posts: 33 Location: Halifax
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Posted: Tue Apr 03, 2012 5:23 pm Post subject: My TT Go 1005 is dead too! |
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What are Tomtom playing at ??????????
They seem to be running out of feet in which to shoot themselves.
I have a Go 1005 Europe with the latest maps and software, which will only work after a 'drum roll' restart.
I have 18 days left to run on my live services.
I am now asking myself why I should renew, or even stick with Tomtom kit at all after this fiasco?
My TT Go 700 was brilliant, perhaps I will have to dig it out of the cupboard.
Signed - EXASPERATED! |
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M8TJT The Other Tired Old Man


Joined: Apr 04, 2006 Posts: 10118 Location: Bexhill, South Sussex, UK
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Posted: Tue Apr 03, 2012 6:16 pm Post subject: |
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I wonder why Darren locked the previous thread that started this topic off, here rather than adding his input to the existing topic to keep things organised.
Oh, I remember, it's his ball (and rules) and he's the ref  |
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MaFt Pocket GPS Staff


Joined: Aug 31, 2005 Posts: 15331 Location: Bradford, West Yorkshire
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Posted: Tue Apr 03, 2012 6:43 pm Post subject: |
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M8TJT wrote: | I wonder why Darren locked the previous thread that started this topic off, here rather than adding his input to the existing topic to keep things organised.
Oh, I remember, it's his ball (and rules) and he's the ref  |
Mainly because creting a news item automatically creates a new forum post and there's o simple way to relink the news item to the other post...
MaFt |
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jimbo1 Occasional Visitor

Joined: May 24, 2005 Posts: 20 Location: Melbourne, Derby
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Posted: Tue Apr 03, 2012 7:52 pm Post subject: |
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I dropped my TomTom GO300 on Saturday. After it would not find a GPS
signal, said GPS reception poor. I was in the process of finding a repairer
in the UK when I came across this article on BBC News
http://www.bbc.co.uk/news/technology-17599701
Now I wonder if it was as a result of being dropped or the "bug". I suspect
the former as it was working OK before I drooped it. However, it was 31st
March when I dropped it and this is the date the problem emerged.
Has anyone actually experienced the problem as described in the BBC article?
Regards
trubmij  |
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M8TJT The Other Tired Old Man


Joined: Apr 04, 2006 Posts: 10118 Location: Bexhill, South Sussex, UK
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Posted: Tue Apr 03, 2012 7:53 pm Post subject: |
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Well there you go! There had to be a good reason, and you've explained it most succinctly.
Respect :=) |
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Darren Frequent Visitor

Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Tue Apr 03, 2012 8:00 pm Post subject: |
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jimbo1 wrote: | Has anyone actually experienced the problem as described in the BBC article? |
Plenty, see the linked thread in my news item and the very long thread on TT's own forums. It's affecting a great many users! _________________ Darren Griffin |
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twotonemark Regular Visitor

Joined: Jun 10, 2004 Posts: 85
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Posted: Tue Apr 03, 2012 8:05 pm Post subject: |
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Did 200 mile run today with IPhone WE version and ran ok. _________________ iPhone 6 - TomTom WE- CamerAlert - Brodit Passive Adjustable mount.
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DennisN Tired Old Man


Joined: Feb 27, 2006 Posts: 14902 Location: Keynsham
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Posted: Tue Apr 03, 2012 9:43 pm Post subject: Re: My TT Go 1005 is dead too! |
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Tangsoodogb wrote: | My TT Go 700 was brilliant, perhaps I will have to dig it out of the cupboard. |
Do it!! Or send it to me (mine died, unfortunately, best one they made including all the latest wide screen, Live, IQ stuff, buddies, you-name-it). Why oh why couldn't they have simply rebuilt it into a widescreen case? _________________ Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
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newsagent Lifetime Member

Joined: Dec 13, 2005 Posts: 23
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Posted: Tue Apr 03, 2012 10:39 pm Post subject: |
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I've just updated the latest software to overcome the problem and it's made no difference. Still waiting for a valid GPS signal  |
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chrish012000 Occasional Visitor
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Joined: Sep 30, 2005 Posts: 9
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Posted: Tue Apr 03, 2012 10:52 pm Post subject: |
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downloaded 11.036 with My TomTom - seems to get a fix now. |
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newsagent Lifetime Member

Joined: Dec 13, 2005 Posts: 23
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Posted: Tue Apr 03, 2012 10:54 pm Post subject: |
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chrish012000 wrote: | downloaded 11.036 with My TomTom - seems to get a fix now. |
What model have you got? Mines a Go820 |
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orion_jb2001 Regular Visitor

Joined: Sep 24, 2006 Posts: 138 Location: Tamworth Australia
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Posted: Tue Apr 03, 2012 11:45 pm Post subject: |
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Its fixed now. Not that you would know if you were FOLLOWING THE ORIGINAL POST!!!!!!!! |
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MaFt Pocket GPS Staff


Joined: Aug 31, 2005 Posts: 15331 Location: Bradford, West Yorkshire
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Posted: Wed Apr 04, 2012 12:40 am Post subject: |
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orion_jb2001 wrote: | Its fixed now. Not that you would know if you were FOLLOWING THE ORIGINAL POST!!!!!!!! |
You would, because you'd get an email that there was a reply, you'd read the last post (from Darren) where he explained that the discussion was moved this this thread.
MaFt |
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Andy_P Pocket GPS Moderator


Joined: Jun 04, 2005 Posts: 19991 Location: West and Southwest London
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Posted: Wed Apr 04, 2012 3:51 am Post subject: Re: My TT Go 1005 is dead too! |
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Tangsoodogb wrote: | What are Tomtom playing at ??????????
They seem to be running out of feet in which to shoot themselves. |
They are now saying the original fault lay in the third-party software supplied by the GPS chip manufacturer.
I think that this time they have been pretty swift at finding a solution. _________________ "Settling in nicely" ;-) |
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