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Unable to download New map on my 820

 
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kirkie
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Joined: Aug 07, 2006
Posts: 93

PostPosted: Tue Sep 06, 2011 2:43 pm    Post subject: Unable to download New map on my 820 Reply with quote

My TomTom is telling me I have a new Map of Great Britain and the Republic of Ireland.

I click on the download button and it greys out, but nothing actually downloads.

Any ideas please?
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Tue Sep 06, 2011 2:55 pm    Post subject: Reply with quote

What browser are you using? Internet Explorer is proving problematic with some users. Can you try Chrome or Firefox.
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David
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kirkie
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Joined: Aug 07, 2006
Posts: 93

PostPosted: Tue Sep 06, 2011 3:00 pm    Post subject: Reply with quote

Apologies I am using the latest version of Firefox.
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Tue Sep 06, 2011 4:24 pm    Post subject: Reply with quote

Try clearing the cache on the desktop icon and save the settings. If that doesn't help, I guess a call to CS is necessary:

0845 161 0009

for clarification.
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David
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kirkie
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Posts: 93

PostPosted: Tue Sep 06, 2011 8:37 pm    Post subject: Reply with quote

That didn't do the trick either... Sad
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