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Red X on Tomtom 950 screen

 
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satsam
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Joined: Aug 27, 2005
Posts: 64
Location: Glasgow

PostPosted: Wed Aug 03, 2011 8:11 pm    Post subject: Red X on Tomtom 950 screen Reply with quote

My 950 is not recognized by my computer, it shows a icon in my computer for tomtom fat 32 but there is no data on it and when I try to paste a copy of my backup it says this item is no longer on the computer. I have tried resetting by holding the on button down but every time I connect it to the computer I just get a red x.
DOES THIS MEAN THE UNIT IS USELESS NOW?

Please help.



TomTom GO 950 Live
App. 9.061.576030.103. OS 1000
GPS v1.20, Boot 1.0012
Map: Europe V 870.3460


OS Windows 7 home premium 64-bit
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franb
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Joined: Aug 10, 2007
Posts: 244

PostPosted: Wed Aug 03, 2011 9:15 pm    Post subject: Re: Red X on Tomtom 950 screen Reply with quote

satsam wrote:
My 950 is not recognized by my computer, it shows a icon in my computer for tomtom fat 32 but there is no data on it and when I try to paste a copy of my backup it says this item is no longer on the computer. I have tried resetting by holding the on button down but every time I connect it to the computer I just get a red x.
DOES THIS MEAN THE UNIT IS USELESS NOW?

Please help.



TomTom GO 950 Live
App. 9.061.576030.103. OS 1000
GPS v1.20, Boot 1.0012
Map: Europe V 870.3460


OS Windows 7 home premium 64-bit


9.061 is not the correct/current navcore for an x50 It should be 9.058
Maybe try a different USB port or lead?
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Wed Aug 03, 2011 9:25 pm    Post subject: Reply with quote

Get a MicroSD card of at least 4GB in capacity and copy your back up to the card, insert the memory card to the device and let it boot up, it sounds like the internal memory and/ or the USB interface has failed, using a card reader and memory card usually fixes this issue and keeps the device working for a bit longer - Mike
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satsam
Lifetime Member


Joined: Aug 27, 2005
Posts: 64
Location: Glasgow

PostPosted: Wed Aug 03, 2011 9:55 pm    Post subject: Red X on Tomtom 950 screen Reply with quote

Thank you for your help Mike, but should I do this when I only bought the unit on 04 July 2011 from Pixmania ? Should it not be under warranty.


FranB

I have tried different usb ports and 3 different pcs. The details I put on the bottom of my question was printed from my tomtom the last time i did a backup.




App. 9061.576030.103, os 1000
(1034, 7/10/2010)
GPS v1.20, Boot 1.0012
Map Europe v870.3460
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Thu Aug 04, 2011 12:11 am    Post subject: Reply with quote

If you don't want to do what Mike suggests, just return it under warranty....
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mikealder
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Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Thu Aug 04, 2011 9:07 am    Post subject: Reply with quote

At one month old its a no-brainer, send it back and get a replacement - Mike
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satsam
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Joined: Aug 27, 2005
Posts: 64
Location: Glasgow

PostPosted: Thu Aug 04, 2011 10:33 am    Post subject: Red X on Tomtom 950 screen Reply with quote

Thank you every one for your help, I thought it might be something simple, but after contacting Tomtom we have decided to return it.
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