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TRANSFER 1YR MAP UPDATE FROM FAULTY UNIT

 
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gardner1
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Joined: Nov 15, 2007
Posts: 35

PostPosted: Fri Jun 15, 2012 9:06 am    Post subject: TRANSFER 1YR MAP UPDATE FROM FAULTY UNIT Reply with quote

Just been sent replacement tomtom xl live as last unit died after 3 weeks,i bought the 1yr/4qtr map update for £24 for the old one.Will this be transfered to new unit as when i connected it to tomtom home i had to change from old unit to new one but still keeping same account
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Daggers
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Joined: Jun 20, 2005
Posts: 1096
Location: Solihull, UK

PostPosted: Fri Jun 15, 2012 10:40 am    Post subject: Reply with quote

I would suggest that's a question you will have to ask Tom-Tom. I would hope that it shouldn't be a problem to transfer the update service, but they may need reminding to do it!
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Greenglide
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Joined: Apr 04, 2006
Posts: 295
Location: South East Northumberland, UK

PostPosted: Mon Jun 18, 2012 2:40 pm    Post subject: Reply with quote

When you connect to TT Home for the first time with the new device it asks if you want to transfer existing services to the new one.

As long as you get the answer correct and specify the same email address as the previous device was registered under everything "should" work.

The question that TT Home asks is not at all clear though - much thought needs to be given but the "are you sure" that follows is clearer.

You can only do this transfer once in a six month period.
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