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Live services £34.99. UPDATE! NOW £39.95!!!
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redvers
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PostPosted: Thu Oct 13, 2011 2:21 pm    Post subject: Reply with quote

robbooth wrote:
If you're not paying for the data traffic then maybe it's a charge for the upkeep of their ever crashing servers.


But they only charge £23 for the same rubbish service on iPhones. And apple famously take 30% of everything so TomTom only receive £16 of that!!
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xtraseller
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PostPosted: Thu Oct 13, 2011 10:39 pm    Post subject: Reply with quote

But TT have (are) investing in the technology to not just collect and provide the data - but to best understand it too

This to me is a very fare price. I do not want, and will not have ad-supported sat-nav data on my dash

If you don't think it is a fare price, my advise is to stop complaining and move to another provider. That way you will either be proved right, or find that their charge was worth while

It's a bit like asking you to take a pay cut in your own job just because the cost of travelling back and forth, some clothes and some food is less than they pay you!
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redvers
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PostPosted: Fri Oct 14, 2011 6:07 am    Post subject: Reply with quote

xtraseller wrote:
But TT have (are) investing in the technology to not just collect and provide the data - but to best understand it too


But they are quite happy to receive one third of the money from iPhone customers *for the same service* so why aren't they charging iPhone customers more money to invest in future technology?

Anyway it's bad business practice to charge extra for future R&D investment. That's why your profits are for. Don't make current customers pay for a product they don't own!

Is it fair that people who have invested more money in a TomTom PND are charged three times as much for the same service?

It's like asking you to take a pay cut in your job so that they can give more money to your colleagues!
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M8TJT
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PostPosted: Fri Oct 14, 2011 8:54 am    Post subject: Reply with quote

redvers wrote:
Anyway it's bad business practice to charge extra for future R&D investment. That's why your profits are for.
What a load of tosh. In utopia it might be bad business practice, but in the real world, if this were true, startup companies would not be able to do any R&D until they were in profit. Obviously a completely mis-informed statement. Very Happy
redvers wrote:
Is it fair that people who have invested more money in a TomTom PND are charged three times as much for the same service?
Probably not. But were you taught at school that life would be fair? If so, you were once again mis-informed. Rolling Eyes
In the real world, you sell stuff for whatever the market will stand. Us Brits are suckers, therefore Ripoff Britain Sad
Very Happy Very Happy Very Happy Very Happy
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redvers
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PostPosted: Fri Oct 14, 2011 9:38 am    Post subject: Reply with quote

M8TJT wrote:
redvers wrote:
Anyway it's bad business practice to charge extra for future R&D investment. That's why your profits are for.
What a load of tosh. In utopia it might be bad business practice, but in the real world, if this were true, startup companies would not be able to do any R&D until they were in profit. Obviously a completely mis-informed statement. Very Happy


Then I must have imagined the dragon's den tv show, and venture capitalist companies are a figment of my imagination! Or maybe as a small business owner I live in utopia? I know full well that my current customers would be mightily annoyed if they found out that a proportion of the charges they paid were actually to subsidise the work I was doing for someone else...

If you have an idea for a startup, you beg/borrow/steal to get your idea off the ground. Sure, you may add a little extra on top to account for version 2 of your widget, but that would apply to all customers!


redvers wrote:
Is it fair that people who have invested more money in a TomTom PND are charged three times as much for the same service?
Probably not. But were you taught at school that life would be fair? If so, you were once again mis-informed. Rolling Eyes
[/quote]

Yes I know that life isn't fair. TomTom will think it isn't fair when they start haemorrhaging customers and lose people that have been loyal to them for a decade ... oh wait that has already happened and their share price is in the gutter compared to what it used to be. The best thing to fix that is NOT to rip off those still using your products!

M8TJT wrote:

In the real world, you sell stuff for whatever the market will stand. Us Brits are suckers, therefore Ripoff Britain Sad
Very Happy Very Happy Very Happy Very Happy


But the market doesn't stand it any more. We're no longer blinded by ignorance, we have the Internet and can see what other countries pay, or what other companies charge... And companies that actively charge three times more for the same product depending upon what device you own (and ironically charge more to direct customers than indirect ones) will find themselves out of business.

For 69p I have downloaded an app for my phone that gets traffic updates and can plan routes around them. I think it's a better investment than spending £48 for another year of poor service from TomTom...
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mikealder
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PostPosted: Fri Oct 14, 2011 3:05 pm    Post subject: Reply with quote

redvers wrote:
But they are quite happy to receive one third of the money from iPhone customers *for the same service*

Actually the service is somewhat different, with a PND the Live subscription includes the cost of the line rental as well as the data costs, with the iPhone the end user has to bear this cost along with any associated data charges their network applies which is one of the reasons the iPhone Live services are less costly from a subscription perspective - Mike
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redvers
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PostPosted: Fri Oct 14, 2011 3:31 pm    Post subject: Reply with quote

mikealder wrote:
redvers wrote:
But they are quite happy to receive one third of the money from iPhone customers *for the same service*

Actually the service is somewhat different, with a PND the Live subscription includes the cost of the line rental as well as the data costs, with the iPhone the end user has to bear this cost along with any associated data charges their network applies which is one of the reasons the iPhone Live services are less costly from a subscription perspective - Mike


Hi Mike

The line rental & data costs will have all been paid for up front as part of the sim activation - this cost will have been factored in to the cost of the device that I bought, as there is no guarantee that I will extend the services & voda won't keep sims live forever if they can kill them (the sim in the PND doesn't stop working as soon as the live services expires).

Even if there was bad planning at TomTom and they have to pay to keep the sim live if you extend the live services, it would cost them no more than £5 per sim per year.

Given that Apple take a £7 cut from the £23 iPhone traffic charge, having both charges for the same services at a £23 price point would make sense. TomTom still make a bit extra out of the PND crowd as they're not paying apple 30% of every direct subscription.

Imagine going to McDonalds and having a different price for a burger depending on whether you walk through the doors or use the drive through!
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xtraseller
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PostPosted: Fri Oct 14, 2011 6:11 pm    Post subject: Reply with quote

Thats competition for you, and you do pay more in a Motorway Service Station or on-site McDonalds than in their regular stores. Different costs apply, and different (less) competition

TomToms share price isn't falling because of a loss of market share, but because the market (for PNDs) has / is being eroded by a) widespread existing userbase and b) smartphones with satnav apps for infrequent users
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technik
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PostPosted: Mon Jan 23, 2012 1:46 pm    Post subject: Reply with quote

What happened to all the cheap Live Services cards?

TomTom official site seems to be cheapest now, with external sources selling at crazy prices like £70
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JockTamsonsBairn
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PostPosted: Fri Mar 02, 2012 3:23 pm    Post subject: Reply with quote

technik wrote:
What happened to all the cheap Live Services cards

spook51 wrote:
http://www.amazon.co.uk/TomTom-LIVE-Services-Months-Subscription/dp/B0021AEDTG

Now down to the bargain basement price of
Quote:
£94.99 & this item Delivered FREE in the UK

a whole 1p less than twice the TomTom asking price!
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spook51
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PostPosted: Fri Mar 02, 2012 4:00 pm    Post subject: Reply with quote

And that's when they're out of stock, wonder what the price will be when they have some to sell...
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xtraseller
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PostPosted: Fri Mar 02, 2012 9:02 pm    Post subject: Reply with quote

But Amazon also sell a 6 month LIVE Card for under £25 which seems good value, especially if you are thinking of a new unit within the 12 months

http://www.amazon.co.uk/Genuine-TomTom-Services-Months-Subscription/dp/B0021AEDTQ/ref=sr_1_2?ie=UTF8&qid=1330718490&sr=8-2
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JockTamsonsBairn
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PostPosted: Wed May 09, 2012 6:44 pm    Post subject: Reply with quote

xtraseller wrote:
But Amazon also sell a 6 month LIVE Card for under £25 which seems good value, especially if you are thinking of a new unit within the 12 months

http://www.amazon.co.uk/Genuine-TomTom-Services-Months-Subscription/dp/B0021AEDTQ/ref=sr_1_2?ie=UTF8&qid=1330718490&sr=8-2
At £27.54 including PP, I suppose you're a premium for the shorter period. I'm a bit confused by the RRP and the Saving!

At the moment, TomTom are asking for £47.50 for the Annual Subscription!

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cjay2412
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PostPosted: Wed May 23, 2012 3:02 am    Post subject: Reply with quote

£124.68 for a 12 month subscription does anybody pay these silly prices

http://www.amazon.co.uk/TomTom-Services-Months-Pre-Paid-Subscription/dp/B0021AEDTG/ref=sr_1_40?ie=UTF8&m=ASVUGRXKAIUKO&s=generic&qid=1337737564&sr=1-40
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MrT
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PostPosted: Wed May 23, 2012 7:56 am    Post subject: Reply with quote

That Amazon supplier is in Germany where Live Services direct from TomTom cost €49.95 which is cheaper than the UK.
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