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Solo
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Joined: Dec 09, 2004
Posts: 83
Location: Leeds
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 Posted: Mon Feb 14, 2011 8:45 pm Post subject: Cannot link device |
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Hi, I had cameralert crash on me a couple of days ago, i sent in the logs and was told it was a corruption, so I deleted the app and downloaded again, when i now try to update it tells me too many devices connected, I only have a works and my own phones with CA on, what is the proceedure now to sort this out please.
Thanks Brian.
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Brian.
Mitac A701 TTN 5.21-2GB SD
Samsung Galaxy S
Samsung Galaxy S11
Samsung Galaxy s3
Galaxy s4
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Galaxy tab s
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lbendlin
Pocket GPS Staff
Joined: 02/11/2002 22:41:59
Posts: 11878
Location: Massachusetts, USA
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| Posted: Mon Feb 14, 2011 10:27 pm Post subject: |
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Send a mail with your forum user ID and the device id (from the CamerAlert About screen) to our support email address.
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Lutz
Report Map Errors here:
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Solo
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Joined: Dec 09, 2004
Posts: 83
Location: Leeds
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| Posted: Thu Feb 17, 2011 8:02 pm Post subject: |
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Hi, it's happened again it tells me i'm not subscribed for downloads.
Too many devices.?
Brian
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Brian.
Mitac A701 TTN 5.21-2GB SD
Samsung Galaxy S
Samsung Galaxy S11
Samsung Galaxy s3
Galaxy s4
Galaxy s5
Galaxy tab s
The penalty for bigamy is two Mother-in-Laws |
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15137
Location: Bradford, West Yorkshire
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| Posted: Thu Feb 17, 2011 8:20 pm Post subject: |
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If it is the same device then you should not need to use the 'link pgpsw account' button, it should already pick it up?!
MaFt |
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Solo
Regular Visitor
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Joined: Dec 09, 2004
Posts: 83
Location: Leeds
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| Posted: Mon Feb 21, 2011 11:45 pm Post subject: |
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Hi, i'm looking at it now, Status you are not subscribed for downloads, is what it says, then shows data bases on server and device, then link to pocketgpsworld account then subscribe, when i try to link it all i get is too many devices linked.
Brian.
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Brian.
Mitac A701 TTN 5.21-2GB SD
Samsung Galaxy S
Samsung Galaxy S11
Samsung Galaxy s3
Galaxy s4
Galaxy s5
Galaxy tab s
The penalty for bigamy is two Mother-in-Laws |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Tue Feb 22, 2011 10:51 am Post subject: |
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We're dealing with via a support ticket.
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Darren Griffin |
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Garfy539
Lifetime Member
Joined: Jul 23, 2006
Posts: 4
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| Posted: Wed Feb 23, 2011 3:45 pm Post subject: too many devices connected |
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| Darren wrote: | | We're dealing with via a support ticket. |
Hi, I have the same problem, Just got new phone, messed up couple times and had to reload CA, now says "too many devices connected", but there are only "links" to "subscribe" or "link to pocketGPSWorld account". Surely this should recognise my account without having the "links".
Any news on a solution?
Garfy539 |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Wed Feb 23, 2011 3:48 pm Post subject: |
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Re-loading CA would not cause an issue, we log a unique ID for the phone. The only issue would occur if you install new ROMs. Some handsets cause the unique ID to change when a new ROM is installed.
Either way, to resolve the issue you will need to log a support ticket. We will need the user-name of your subscription linked account:
http://www.pocketgpsworld.com/support.php
Your account currently shows as active, one iPhone install and two Android Installs.
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Darren Griffin |
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Garfy539
Lifetime Member
Joined: Jul 23, 2006
Posts: 4
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| Posted: Wed Feb 23, 2011 6:10 pm Post subject: |
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| Darren wrote: | Re-loading CA would not cause an issue, we log a unique ID for the phone. The only issue would occur if you install new ROMs. Some handsets cause the unique ID to change when a new ROM is installed.
Either way, to resolve the issue you will need to log a support ticket. We will need the user-name of your subscription linked account:
http://www.pocketgpsworld.com/support.php
Your account currently shows as active, one iPhone install and two Android Installs. |
Hi, The "two Android Installs" are the same phone (as mentioned I messed up playing with the thing and ended up installing CA twice), however, should the phone not be "recognised" as "installed" and let me update camera data?
Will log a support ticket with relevant info. |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Wed Feb 23, 2011 6:15 pm Post subject: |
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| Garfy539 wrote: | | Hi, The "two Android Installs" are the same phone (as mentioned I messed up playing with the thing and ended up installing CA twice), however, should the phone not be "recognised" as "installed" and let me update camera data? |
As I said, if all you did was install CamerAlert and then re-install it on the same device then there would be no issue. Our server would recognise the phone.
For it to have generated a new unique ID you would normally have had to do something else such as install a new custom ROM.
| Quote: | | Will log a support ticket with relevant info. |
Thanks, we can resolve quickly once we have the ticket. Please be sure to include the ID of your current install as advised in the manual (FAQs at end):
http://www.pocketgpsworld.com/cameralert-android.php
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Darren Griffin |
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TheQuest
Regular Visitor
Joined: Aug 15, 2010
Posts: 81
Location: Kent. UK by the sea
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| Posted: Sun Mar 06, 2011 9:28 pm Post subject: |
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Hi Darren
Status: Too many devices linked
I only have two devices, a Garmin 1490T and a HTC Desire HD.
The problem might be because of the CyanogenMod Nightly Builds I am using on the HTC.
I have been to this link:- http://www.pocketgpsworld.com/support.php but I can not understand how to fill it in.  
Please can you advise.
With Regards
Take Care
TheQuest 
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sun Mar 06, 2011 9:33 pm Post subject: |
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Fill in your name, email address and then details of your issue, i.e. Too many devices linked.
If you want older devices removing then we will need the ID of your current device as per the CamerAlert Manual:
http://www.pocketgpsworld.com/cameralert.php
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Darren Griffin |
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TheQuest
Regular Visitor
Joined: Aug 15, 2010
Posts: 81
Location: Kent. UK by the sea
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| Posted: Sun Mar 06, 2011 9:58 pm Post subject: |
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Hi Darren
Thank you for your reply.
| Quote: | | If you want older devices removing then we will need the ID of your current device as per the CamerAlert Manual: |
I only have the two devices as stated above, a Garmin 1490T and a HTC Desire HD, have no devices that need to be removed!?
Will give the device ID as you asked.
This is might to happen a lot with me using Nightly Builds then 
With Regards
Take Care
TheQuest
PS: My Full Name or My Nick?
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sun Mar 06, 2011 10:14 pm Post subject: |
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Your user-name/nick-name
And if you insist on installing a new ROM every day then every second day you're going to have to repeat this process until we can resolve the issue where some phones change ID after a ROM update.
Can't for the life of we see why you'd need to update your ROM every day though
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Darren Griffin |
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TheQuest
Regular Visitor
Joined: Aug 15, 2010
Posts: 81
Location: Kent. UK by the sea
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| Posted: Sun Mar 06, 2011 10:44 pm Post subject: |
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Hi Darren
| Quote: | | Can't for the life of we see why you'd need to update your ROM every day though |
It not a Need, it help. 
With regards
Take Care
TheQuest
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