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Gee-Pee
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Joined: Feb 10, 2005
Posts: 1951
Location: Mostly somewhere in Essex
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 Posted: Wed Feb 16, 2011 6:33 pm Post subject: |
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| mjdj1689 wrote: | My girlfriend has just brought a 1000 uk model, and i have just put the unit on to do an update and the my Tom Tom says there are no updates , but mine which is a Europe model updated fine.
I tried to call TomTom and cant get through to them ? Im using the same pc that updated my unit, I cleared the Catche but still no updates ?
Any ideas anyone. |
Did you create a separate account for each device?
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Gee-Pee
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mjdj1689
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Joined: Mar 03, 2006
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| Posted: Wed Feb 16, 2011 11:51 pm Post subject: |
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Yes I did I used her account on her unit, and it all transferred across, we kept getting the boot up screen and the 1000 kept rebooting, I finally got through to their cs team, and he said he was corcerned and it had something to do with the serial number on the unit ?
They said I could get the unit replaced, but I wonder what he meant by the serial number ? |
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Gee-Pee
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Location: Mostly somewhere in Essex
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| Posted: Thu Feb 17, 2011 9:26 am Post subject: |
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| mjdj1689 wrote: | Yes I did I used her account on her unit, and it all transferred across, we kept getting the boot up screen and the 1000 kept rebooting, I finally got through to their cs team, and he said he was corcerned and it had something to do with the serial number on the unit ?
They said I could get the unit replaced, but I wonder what he meant by the serial number ? |
MyTT recognises the serial number of each device. You both have different devices/serial numbers (see the silver tab on the bottom of the unit).
PS/Edit - The serial number is also shown in the TTHome web page URL when the unit is connected.
As MaFt said (above) | Quote: | | the updates are being rolled out gradually. not all the devices will get the update straight away |
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I guess, in this case, you will have to wait a little longer until that serial number is allocated the update. There are still a lot of buyers waiting for their turn.
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Last edited by Gee-Pee on Thu Feb 17, 2011 9:39 am; edited 1 time in total |
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Darren
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Location: Hampshire, UK
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| Posted: Thu Feb 17, 2011 9:27 am Post subject: |
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Who knows. They so talk a load of BS at first line support at times.
They should be able to force an update if required but have you tried the forced reboot? Hold down power until you hear the drums sound?
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jonstatt
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| Posted: Thu Feb 17, 2011 2:11 pm Post subject: |
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| Darren wrote: | Who knows. They so talk a load of BS at first line support at times.
They should be able to force an update if required but have you tried the forced reboot? Hold down power until you hear the drums sound? |
Indeed. The fact that 1005 models don't seem to have the update yet though was confirmed by second line together with the information that it should be available some time on Friday. At least in my case first line didn't guess or just say what I wanted to hear. They went away to check so hopefully this is correct information. |
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Gee-Pee
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| Posted: Thu Feb 17, 2011 2:58 pm Post subject: |
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| jonstatt wrote: | | Darren wrote: | Who knows. They so talk a load of BS at first line support at times.
They should be able to force an update if required but have you tried the forced reboot? Hold down power until you hear the drums sound? |
Indeed. The fact that 1005 models don't seem to have the update yet though was confirmed by second line together with the information that it should be available some time on Friday. At least in my case first line didn't guess or just say what I wanted to hear. They went away to check so hopefully this is correct information. |
Interesting to note that TT are now publishing news updates on their Facebook site....this from my wife's Facebook page just now.
| Quote: | UPDATE: TomTom can confirm that an update is now available for all MyTomTom users on our newer devices (eg GO LIVE 1000/05 and Via) which means users can now add 3rd party POI eg 3rd party speedcams or any other .OV2 files
Stay tuned, and we will continue to let you know as soon as new updates become available... |
Darrens, comments awaited with extreme interest 
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Gee-Pee
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mjdj1689
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| Posted: Thu Feb 17, 2011 5:11 pm Post subject: |
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I just called up Tom Tom about the replacement unit i got from halfords. I called them to link the replacement TomTom which they did, and they said that the software on the device is the lastest, I said its aug last year.
She said there are no updates I said yes there are she said no, I gave up in the end with them.
Ill just wait for the updates , but Line 1 support are full of Bs |
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Darren
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| Posted: Thu Feb 17, 2011 5:25 pm Post subject: |
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| Gee-Pee wrote: | | Darrens, comments awaited with extreme interest |
Comments as to what exactly? We've announced that this is being rolled out but it's so clunky as to be almost unusable. And we have told them so.
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Darren Griffin |
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Gee-Pee
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| Posted: Thu Feb 17, 2011 5:49 pm Post subject: |
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| Quote: | | Comments as to what exactly? |
That they are making announcements through Facebook.........
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Gee-Pee
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Darren
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| Posted: Thu Feb 17, 2011 6:05 pm Post subject: |
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| Gee-Pee wrote: | | That they are making announcements through Facebook......... |
Ahh 
I know they're trying all manner of outlets, they have a Twitter feed as well. I see some old adversaries from our forums have now tipped up there as well!
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Darren Griffin |
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Gee-Pee
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| Posted: Thu Feb 17, 2011 6:12 pm Post subject: |
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They have just updated that comment..
| Quote: | | To clarify; 3rd party POI functionalty is currently available for a limited number of GO LIVE 1000/05 and Via users users. TomTom is working on a solution to provide this functionality for all user of these devices - continuing to share updates as they become available... |
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ICHAPMAN
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Joined: May 13, 2009
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| Posted: Thu Feb 17, 2011 7:12 pm Post subject: |
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The part of that announcement that I'm impressed with is:
"To clarify; 3rd party POI functionalty is currently available for a limited number of GO LIVE 1000/05 and Via users users. TomTom is working on a solution to provide this functionality for all user of these devices - continuing to share updates as they become available..."
What the hell do they mean by that, "..working on a solution" - after all these months since product launch and finally one of the updates that people are waiting for, and now they think it's time to work on a deployment method!. |
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thefella
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| Posted: Thu Feb 17, 2011 8:27 pm Post subject: |
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I wonder if they are rolling out updates to the units that got registered first. Just a thought  |
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technik
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Joined: Mar 18, 2004
Posts: 788
Location: Midlands UK
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| Posted: Thu Feb 17, 2011 8:27 pm Post subject: |
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Just received my new GO 1000 EU today, but there is no update for me.
Looks like I have to wait until whenever it arrives.
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LesP2008
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| Posted: Thu Feb 17, 2011 8:37 pm Post subject: |
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| thefella wrote: | | I wonder if they are rolling out updates to the units that got registered first. Just a thought |
Are they rolling out updates at all? or are those that got it just guinea pigs? |
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