750 Live not showing correct Speed camera speeds

[swindonseagull]

Evening all,

I have had my 750 live for a few weeks now, so far its good apart from the fact that it does not show correct camera speeds,

for example a 30mph camera shows 19, 40 mph camera 25 and a 50 mph showing 31.

I have been in communication with TomTom and they reply most days, I have also had answers from other forums,

So far Tomtom advised me to reinstall, factory reset, now they are telling me there is no problem with the unit..

Below is their reply....but what is the point of a camera unit that is supposed to detect a 50mph camera but show 31???

anyone know if my unit is working correctly? ie the same as their own?

Reply from Tomtom


Thank you for contacting TomTom Customer Support. This is Abby again and we are always glad to assist you.

Thanks for your e-mail. I really appreciate your patience and co-operation.

I have investigated your case further. I would like to inform you that your device is working absolutely fine and there is no fault regarding the speed alerts.

As far as the speed limit is concerned, if it is set at 30 MPH the alert will show 19 MPH, 40 MPH is shown at 25 MPH and 50 MPH is shown at 31 MPH because the alert works at 60% of the set speed limit.

Let me explain you, 60% of 30 is 19., It means if you set the speed limit at 30, when it reaches 19 you will get an alert because it has reached 60%.

Same way, If you set the speed limit to 40 you will get an alert on 25 as 60% of 40 is 25.

Please note that Safety Camera alerts will only give an audio warning when you are traveling faster than 60% of the speed limit, or actually exceeding the speed limit. This feature is designed to stop you being needlessly warned when in slow moving traffic.

Hope, the information that I gave you is to your expectations, please let me know if you have any other queries, I would be more then happy to assist you.

Andrew, you are our valuable customer and your satisfaction is our prime concern.

With Kind Regards
Abby
The TomTom Customer Care Team

Should you wish to reply to this e-mail, please go to the TomTom website and log in. Once logged in, click on the support button at the top of the website, and then under support links on the right hand side you will see the link to My Questions. Click on the subject heading to view and update your question, you will also find the option to attach files here and to download any that the TomTom Customer Care team may have sent you.

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[Skippy]

Rolling on the floor laughing at this.

Did TomTom really write this stuff?

[swindonseagull]

yes that was a direct cut and paste of their reply,

When you have recovered can u find the sticky?

Can it be fixed or is it a return as unfit?

[spook51]

I'm laughing at TomTom's reply too - if the date was April 1st it would be a winner!

[Darren]

[MrT]

Are these TomTom alerts or PGPSW POI alerts?

Is your unit set to use miles?

I seem to remember this (or the exact opposite) happening with V9.024 software and it being fixed in V9.026, have you the latest application installed?
_________________
Drivelux

[Skippy]

[DennisN]

How about the "blue sky, thinking out of the box" explanation? TomTom decided it would be a good idea to only warn for cameras if the driver is at some risk of exceeding the speed limit (not a bad idea actually, unless you're the sort of person who likes to see an icon in order to satisfy yourself that they've got that camera in their database for next time you go that way at some high rate of knots). Therefore, do NOT warn unnecessarily, with the break point set at 60% of the camera speed. Warn only if the driver is doing 19mph or more in a 30 zone etc. Being TomTom, they've got the implementation wrong - it shows the 60% speed, not the camera speed. Maybe. I bet Stephen Fry would award me a couple of points.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[Darren]

Not impossible but I suspect you're giving rather more credit to TomTom than they deserve in this case
_________________
Darren Griffin

[DennisN]

Oh ye of little faith!

TomTom are very innovative...

Bluetooth handsfree phone pairing - brilliant if it would work.

A handy on-device system that allows users to update maps and share with other users - ditto.

Integrated safety camera database - ditto.

RDS-TMC Traffic service - ditto.

FM transmitter for car speakers - ditto.

A computer program (TT Home) for users to "plug and go" update their devices - ditto.

A security system to stop their devices being pirated - ditto.

Anybody care to add to the list?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

[swindonseagull]

The latest reply from Tomtom is pasted below,

They are asking me if I had this problem after updating? How would I know as I was advised to update the unit as soon as I got home from the store.

What do members think? should I return the unit for replacement? Anyone know of any fixes? I dont like to see a warning flashing 19, 23 etc..

I am guessing I could use the database of speed cameras from here, BUT I am not willing to pay £16.99 to throw at a problem that might not be fixed with a new database.

Another problem (which I have sorted) is trying to install the phone address book from iphone, It just shows a LONG list of numbers... iphone modern, tomtom modern why dont they talk to each other?

Anyway here is the latest reply.

Any help gratefully received please, thanks in advance.

-------------------------------------------------------------------------------------

As you have mentioned you had 2 TomToms before and both showed the actual Speed camera speed i.e 40 mph 50 mph NOT 60% of the speed. Correct me if I am wrong?

Please be assured I would provide you all the information regarding this.

Andrew, Could you please let me know if you are getting incorrect speed limit after updating your device?

I have spoken to the concern department. As a latest update I would like to inform you, you might be facing this issue after updating your device where you would get incorrect speed limit.

Our concern department is working on this and trying to resolve this issue as early as possible.

I sincerely apologies for the inconvenience caused.

We value your time. Thanks you for giving me an opportunity to assist you.

If you have any other queries please feel free to contact us. We would be more then happy to help.

With Kind Regards
Abby
The TomTom Customer Care Team

[Darren]

[Anita]

Where did you buy the device? Was it a UK company?
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21

[swindonseagull]

yes bought in Halfords

[washman]

Hi

Why not just go into setup and change from KPH to MPH.

Washman
_________________
TOMTOM XL IQ routes. UK & ROF I App 9.510.1234792.2 Map UK &RI V945.6174

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