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TomTom To The Rescue? New Roadside Repair Venture
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JimmyTheHand
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PostPosted: Wed Oct 13, 2010 9:58 pm    Post subject: Re: TomTom To The Rescue? New Roadside Repair Venture Reply with quote

News Team wrote:
A useful additional string to add to TomTom's bow or a further dilution of the core speciality?

To be honest it just sounds like a badging exercise - i.e. TomTom are re-selling someone else's service under the TomTom name. Of course there are some people on here think that might not be the best brand name to entice them ;)
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MaFt
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PostPosted: Wed Oct 13, 2010 10:37 pm    Post subject: Reply with quote

I just cannot wait for the day when some idiot driver gets stranded on a cliff edge "cos their TomTom told them to do it" and has to call out TomTom Assistance to pull them free Very Happy

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spook51
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PostPosted: Thu Oct 14, 2010 8:53 am    Post subject: Reply with quote

PaulB2005 wrote:
Local garages by the look of it.


I'm not so sure, they were advertising for Roadside Technicians last year:

£27-£35,000 depending on area + pension + excellent benefits package.
Do you have the expertise to deal with any motoring emergency at the roadside? Mondial Assistance is looking for technicians who are problem solvers with the ability to quickly resolve any issues and get customers back on the road with as little inconvenience as possible.
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Darren
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PostPosted: Thu Oct 14, 2010 8:59 am    Post subject: Reply with quote

As with most of them, they will maintain a core fleet and then sub-contract in outlying areas.

The bigger the outfit, the more branded patrols of course but even the AA & RAC will use local garages in remoter locales.
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M8TJT
The Other Tired Old Man
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PostPosted: Thu Oct 14, 2010 9:20 am    Post subject: Reply with quote

I bet they won't take lat/lon as a valid positional reference, as reported elsewhere for other services. Shocked
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Darren
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PostPosted: Thu Oct 14, 2010 9:32 am    Post subject: Reply with quote

Ahem...
Quote:
And if a post by another member this week is anything to go by, don't break down on an unclassified road in the middle of nowhere as the call centres can't handle Lat/Lon locations

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M8TJT
The Other Tired Old Man
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PostPosted: Thu Oct 14, 2010 10:55 am    Post subject: Reply with quote

Darren wrote:
Ahem...
Quote:
And if a post by another member this week is anything to go by, don't break down on an unclassified road in the middle of nowhere as the call centres can't handle Lat/Lon locations
OK already. Can't all be perfect when trying to be a smart ass Embarassed Embarassed
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Privateer
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PostPosted: Thu Oct 14, 2010 12:12 pm    Post subject: Reply with quote

M8TJT wrote:
Can't all be perfect when trying to be a smart ass Embarassed Embarassed

Well, I'm going to try and be a perfect smart ass by saying that Darren missed my news report of TomTom Assist, which I posted in August 2010. See here. Laughing Laughing

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spook51
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PostPosted: Thu Oct 14, 2010 12:16 pm    Post subject: Reply with quote

Darren wrote:
As with most of them, they will maintain a core fleet and then sub-contract in outlying areas.

The bigger the outfit, the more branded patrols of course but even the AA & RAC will use local garages in remoter locales.


We are currently recruiting for Roadside Technicians in the following areas:Cheltenham
Greater London (within M25) **
Heathrow
North London

From here:http://www.mondialjobs.co.uk/jobdescriptions/technical_operations/jd_open_points.html
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Darren
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PostPosted: Thu Oct 14, 2010 12:23 pm    Post subject: Reply with quote

Privateer wrote:
Well, I'm going to try and be a perfect smart ass by saying that Darren missed my news report of TomTom Assist, which I posted in August 2010.

Ah touche Laughing
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M8TJT
The Other Tired Old Man
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PostPosted: Thu Oct 14, 2010 4:42 pm    Post subject: Reply with quote

I started something there, didn't I Embarassed
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Pocketgps
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Joined: Nov 16, 2004
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PostPosted: Thu Oct 14, 2010 5:18 pm    Post subject: Reply with quote

Here is a image of the email original offer from TT:



and the policy if you are interested:

HERE (.PDF File) (opens in a new window).
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Darren
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PostPosted: Thu Oct 14, 2010 5:25 pm    Post subject: Reply with quote

That's a little different though, TomTom Assist is a clearly branded service which differs from that offer.

I appreciate it is at the end of the day the same thing but it means TT have decided to offer it as a branded service rather than an offer for their customers?
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Pocketgps
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PostPosted: Thu Oct 14, 2010 5:35 pm    Post subject: Reply with quote

Perhaps that offer was a pilot scheme to see how things went. Now they have moved in-house with the scheme, and re-branded it to look like its their own. Obviously with their partners agreeing to that.
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SpeedCam
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PostPosted: Fri Oct 15, 2010 8:00 pm    Post subject: Reply with quote

They'll struggle to compete with the AA, just purchased basic recovery for my wife, cost £29 but using Quidco received £21 cashback making it £8 for 12 months.... bargain
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