TomTom 1000 Live servces

[abercomp]

My tomtom 1000 says need to subscribe to tomtom service or current subscription expired
does anyone know how to fix this ? i have created a new account and entered that account detail into the tom tom

thanks
Paul

[Guivre46]

[PaulB2005]

See this page which explains some services are not yet active.

[abercomp]

[Guivre46]

Well yes, it will take you from A to B. So it fulfills its advertised purpose. Live services are on the list of functions not yet available. Have you seen the review thread? http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=84333
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

[abercomp]

[abercomp]

[mikealder]

You should have Live services on the unit, someone mentioned Fuel prices, this won't work on the 1K as its not included but the HD Traffic, Google Search and Weather should all be working.

Within the menus on the device you will find Settings/ Restore Factory Defaults pressing this will return the device to the same state as when you first took it out of the box, this is the ONLY user option when dealing with the new Go-1000.
The next options are to phone TomTom Customer Support (0845 161 0009) with the final option being to send it back.

When you create your username make sure its unique to that device and hasn't been used for any previous TomTom units. Their server cannot cope with more than a single device locked to a single e-mail, this is claimed to be a "security measure" but considering you can use "M.Mouse@Disney.com" as an e-mail for the device I fail to see how its anything to do with security - Mike

[Gee-Pee]

I think you will have to contact customer services tomorrow and get them to restore the Live services for you. You could try a factory reset from the 'Settings' menu. Can't do any harm and may work. You will have to reset your personal preferences again, though.

Edit: Sorry, Mike your comprehensive fix it posted while I was not looking
_________________
Gee-Pee
Lifetime member PGPSW - time rapidly decreasing

[Guivre46]

I'm glad you have HD Traffic, I'd just interpreted the list provided by Support as those things not yet available as including HD....sorry.

There's a 'Reset' option? Why did I not know about that - everything will be fine now.
_________________
Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
Kia In-dash Tomtom

[mikealder]

With the Go-1000 there are two reset options:

Basic reset, press and hold the power button until the device re-boots, this takes around 20 seconds of "button pushing".

Full reset, press Settings then press the left side arrow where you will find "Reset Factory Settings" - Mike

[mikealder]

The e-mail address used for any TomTom product needs to be unique to that device, if you use the same e-mail address for more than one device then you will have great "fun" when you try and update it with a new map or pay for services.

Its possible to get device accounts sorted out by TomTom but its best to avoid this situation by inventing "new" e-mail addresses for each device, the e-mail address doesn't have to actually work - Mike

[Darren]

Nothing to lose by trying a hard reset first.
_________________
Darren Griffin

[Gee-Pee]

[abercomp]

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